Astrid Enciso Email & Phone Number

Florida, United States

Miami-Fort Lauderdale Area

New York, United States

Utilize SQL Server and Visual Studio to customize SSRS and Mail Merge reportsCreate views and tables using SQL in KORE database to use in subsequent client requests Customize ticket utilization and renewal (with stadium mapping) dashboard reports Provide assistance on building of demo dashboard reports to showcase to clients Research current partnerships in North American and European leagues to update KORE database and for various client projectsAssist on CRM (Salesforce and Microsoft Dynamics) projects Collaborate across multiple departments to provide project support

Greater San Diego Area

Troubleshoot an average of 15+ ticketing (paper and electronic) problems via ticketing system and MLB AppUtilize strong customer service and conflict resolution skills to resolve all ticketing issues in a positive mannerAnswer 30+ guest questions and provide exceptional fan experience to all guestsAssist a team of 8+ of guest services staff at event to ensure ballpark entrance runs smoothly

Greater San Diego Area

Process payments and attend to customer’s questions and concerns.Balance total earnings at the end of each day and record daily sales with monthly average of $10,000.Representing ownership with landlord and vendors and organizing and managing records and receipts for accountant. Manage day-to-day operations, social media channels, and troubleshooting efforts(Dates: May - August 2014, May - August 2015, May - August 2016, May 2017 - Present)

Greater San Diego Area

Supported the Ticketing Manager in handling 12+ customer inquiries/requests per hour via email and phoneAided in fulfilling ticketing needs for clients, volunteers, and fans and served on side projects

Led a team of 70 staff members during the NFL Super Bowl 56 Experience and managed the main entrance, fan services desks, box office and ticket scanner lines, and NFL One Pass app registrationResolved fans’ questions/concerns to ensure a positive and memorable experience

San Diego, California

Provided daily administrative support to CEO and four-person sales & marketing team, managed calendars and other meeting arrangements, and prepared monthly expense and performance reportsPhone screened 25+ potential candidates weekly, coordinated interviews and onboarding processDrafted and proof-read job board descriptions, onboarding and training documentation and presentationsServed as primary point of contact for customer inquires and concerns, screening and directing callsAssisted on special projects, managed CRM system, and maintained filling system for both paper and electronic documents

Greater San Diego Area

Economic Development Department - Mentorship ProgramAssisted the Community Development Coordinator and team on special project assignments related to their funding program (Community Development Block Program) and attended meetings. Gathered and organized data and information on the department’s various projects into spreadsheets and marketing materials

Greater Los Angeles Area

Collaborated with 12 editors and cameramen that work within a 2-hour deadline to prepare practice and game-day film for immediate use by coaches and players for team meetings.

Los Angeles, Ca

Handled in-person and over the phone inquiries on tickets and events to facilitate customer experience and to ensure delivery of purchases. Trained incoming student workers on how to utilize ticketing system to sell tickets, to renew season ticket holders, and to resolve customers’ issues while maintaining quality service.

Master Of Business Administration - Mba, Sports Business

1st place in sponsorship project between LAFC and Remitly for Sports Marketing and Sponsorship class.

Bachelor Of Science (B.Sc.) Business Administration, Business Administration And Management, General

Activities and Societies: USC's Marshall Florence B. Watt Memorial Endowed Scholarship Recipient, USC Latino Alumni Association Scholar.

International Business

Semester Exchange Program January 2017-Present Benjamin A. Gilman Scholarship Award Recipient Completed 6 courses: Managing the Family.