Responsible for:• Initiating, advising, developing, coordinating and managing the layout and content of the KLM.com website for 92 countries in 23 languages with the aim to optimize the online sales.• Content updates for major KLM.com applications like Blueweb• Participating in joint Air France-KLM projects.• Stakeholder Management• Participating in PI-events.• Implementation of Contingency process 24/7 for KLM.com• Wordbee implementation, joint project for a new translation management tool for AF.com and KLM.com• Implementation of new languages through whole KLM.com• Inspire API, a joint Air France-KLM project providing contextualized and personalized rich content for product and services for both AF.com and KLM.com• Currently involved in Blueweb homepage project and predictive marketing project

2009-2012 Joint Venture North Atlantic2006-2009 Rest of the World Responsible for:• Competitive fare filing to all distribution channels for various Points of Sale for KLM, Air France, Delta Airlines and Alitalia.• Daily analysis of new fares filed by our benchmark carriers.• Fare filing to all distribution channels of all Marine- and offshore fares for KLM and Delta Airlines.• Training of new colleagues• Filing of Alternate General Rules• Participating in joint projects

Responsible for:• Informing and assisting IATA travel agencies with the interpretation of fareconditions, farecalculations and prepaids.• Training of new colleagues.

Responsible for:• Selling and changing flight tickets.• Pre- and after sales activities for passengers.• Making reservations for hotels.

Responsible for:• Check-in of passengers and baggage• Assisting passengers• Flight handling at the gate

Responsible for:• Making tickets for individual passengers and travel agents.