Netspend Corporation – IT Operations – Service DeskServed as technical team lead to assist in the transition to new Z-scaler VDI based solution for remote contractor teams.Oversaw the deployment of help desk technical solutions to adapt to the reality of a remote user base during the COVID-19 pandemic, shifting work schedules and hardware assembly process to reduce employee risk. Provided extensive support for desktop, hardware, software, network, PCI compliant patching, and security systems in both onsite and work from home environments

Netspend Corporation – IT Operations – Production SupportResponsible for live deployments, production monitoring, fallback exercises, and code verification processes. Documented and monitored batch and ACH file transfer process for large fintech platform. Built curriculum and carried out all new hire training, organized shift structure to meet enterprise needs.Documented and escalated all platform events to appropriate team within IT Operations. Reduced downtime events to fraction of a percent.

University of North Texas – Biology DepartmentAssisted incoming students with introductory course material through the peer mentorship program.Tutored groups of upwards of fifty students including the university’s all star women’s basketball team

University of North Texas – Biology Department – Researcher Worked as entry level bioinformatics assistant to find regions of similarity between biological sequences within published literature. The program compared nucleotide or protein sequences to sequence databases to calculate statistical significance.

Through my Biology Mentoring position at the University of North Texas I have had the opportunity to work with and guide others specializing in the Biological Sciences.

University of North Texas — NT Daily NewspaperCoordinated with academic researchers and journalism staff to effectively communicate complex scientific concepts