Astrid Madrid Banegas Email & Phone Number

• Managed customer onboarding and maintained accurate proposal information.
• Oversaw follow-ups and cleaned up outdated records in HubSpot.
• Supported marketing efforts through event reminders and client communications.
• Strengthened client retention by offering maintenance services and engaging customers.
• Conducted monthly employee check-ins for feedback and improvement.
• Handled overdue collections.

• Strategy development.
• Setting SMART objectives and KPIs, monitoring accordingly.
• Lead cross-functional teams to deliver projects on time and within scope.
• Allocate resources and manage program budgets efficiently.
• Coordinate with stakeholders to ensure alignment with business goals.
• Identify and mitigate risks throughout the program lifecycle.

• Monitor and analyze team performance against collection targets and KPIs.
• Train, mentor, and develop collection agents to enhance their performance and customer service skills.
• Handle escalated collection issues and negotiate payment plans with difficult accounts.
• Ensure compliance with legal regulations and internal policies related to debt collection practices.
• Prepare and present reports on collection results, aging accounts, and bad debt provisions.
• Collaborate with finance and accounting teams to reconcile accounts and identify discrepancies.

Honduras

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Resolve customer complaints and issues by providing accurate information and effective solutions.
• Maintain and update customer accounts and records in the CRM system.
• Identify and escalate complex or unresolved customer concerns to appropriate departments.
• Schedule medical appointments for patients via phone, email, or online booking systems.
• Confirm appointment details and provide reminders to patients.