Astrid Malachewitz Email & Phone Number

County Dublin, Ireland

County Dublin, Ireland

Reporting to: Team LeaderWorking for the D-A-CH Campaign Management Team I took care of escalations, reporting, training, QA, and campaign management dutiesDemands excellent project management skills, high flexibility and competent handling of all DoubleClick creative management productsTraining and mentoring of new-hires and upskilling of experienced agentsEffective communication of technical matters to stakeholders with different levels of competence and product experienceStanding in for team leads and training/ QA lead when necessaryQuality monitoring of team performance

County Dublin, Ireland

Reporting to: Team LeaderWorking for the D-A-CH and Emerging Markets Campaign Management Teams I manage the quality of the team’s output, manage agent training, and handle escalationsDemands excellent project management skills, high flexibility and competent handling of all DoubleClick creative management productsTraining and mentoring of new-hires and upskilling of experienced agentsCoaching of agentsMonitoring quality and developing ways of handling related issuesHandling escalations and developing strategies to prevent future re-occurrenceEffective communication of technical matters to stakeholders with different levels of competence and product experienceStanding in for team leads when necessary

County Dublin, Ireland

Reporting to: Team LeaderWorking for the D-A-CH Campaign Management Team I took care of escalations, reporting, training, QA, and campaign management dutiesDemands excellent project management skills, high flexibility and competent handling of all DoubleClick creative management productsTraining and mentoring of new-hires and upskilling of experienced agentsEffective communication of technical matters to stakeholders with different levels of competence and product experienceStanding in for team leads and training/ QA lead when necessaryQuality monitoring of team performance

County Dublin, Ireland

Reporting to: Team LeaderWorking for the D-A-CH Campaign Launch Support Team I was responsible for providing timely and accurate technical support for advertisers and agencies using the DoubleClick advertising platforms.Demands in depth technical knowledge of all DoubleClick platformsMentoring of new-hiresEffective communication of technical matters to stakeholders with different levels of competence and product experience

Reporting to: Team LeaderWorking for the D-A-CH Campaign Management Team it was my responsibility to shepherd advertiser projects for the Google YouTube property from the design of the creative concept to the successful completion of the campaign.Demands excellent project management skills, high flexibility and competent handling of all DoubleClick creative management productsMentoring of new-hiresEffective communication of technical matters to stakeholders with different levels of competence and product experienceQuick and effective decision making when issues ariseQuick and effective problem solvingAcquired reputation for flexibility, efficient crisis management and delivering under all circumstances

Dublin

Working for the German Customer Service Team I served a wide range of medical B2B customers in cooperation with other team members and departments.• Fast and accurate entry of orders received by phone, fax or e-mail• Instigation and investigation of product returns, credit note requests and delivery discrepanciesMultilingual back-up for the Austrian, Swiss and French marketsMentoring of new-hires and back-ups for the German marketCo-led project to improve customer communications for the German language marketsEstablished Dublin column in German internal communications magazineSpecial recognition award for 2010Successful completion of very select internal Leadership Skills Development ProgrammeCompany co-financed post graduate diploma in Management and Marketing at DIT

Bray

As a member of the Groups Department in the Irish office I was responsible for the day to day management of coach tours of Ireland and the UK.• Organised accommodation, transport and sight-seeing• Resolved passenger queries, special needs requests and travel mishaps• Managed supplier contracts• Wrote PR copy for internal use• Gained reputation for delivering under difficult circumstances, e.g. organising accommodation during All-Ireland Weekend at short notice

Dublin

In this position I was responsible for delivering a quality PPC product to several European markets, working together with editorial, customer service and sales.• Proactively set up and managed databases for editorial processing of Search Listing Requests for German, Austrian and Swiss markets, backing up for Dutch and UK markets.• Achieved best performance in Europe on that KPI in 2005• Analysed and improved editorial and quality assurance procedures• Proactively established procedures for dealing with sensitive site content• Monitored client sites, online listings and editorial performance• Trained editorial, customer service and sales staff in policy and technology updates, in groups up to twelve and one to one tutorials• Liaised between sales and editorial teams, and between Yahoo! and search partners• Resolved listing complaints

Dublin

As part of the German editorial team I set up and managed sponsored search campaigns for a large portfolio of clients ranging from sole traders to Amazon.• Set up campaign proposals and managed running campaigns• Edited and uploaded search listings• Monitored quality of client sites and listing requests• Liaised with sales and customer service departments• Proactively established blacklist of undesirable products• Set up charity campaign for 46664 AIDS awareness charity concert held by the Nelson Mandela Foundation on 29th November, 2003.

Swords

As a Senior Agent in the German Customer Relations team I was responsible for solutions to client complaints and requests, both B2B and B2C.• Worked on continually high performing team regarding KPI’s first call resolution, phone manner and turnover per quarter• Promoted to Senior Agent after only six months• Provided floor training for new hires• Voted onto internal communications focus group

Loxstedt

Assigned to a company manufacturing PVC additives for the global marketplace I was responsible for managing the testing output of the in-house R&D department.• Rehired for second assignment• Proactively translated letter templates into English and corrected existing ones

Bremen Region

As a freelance journalist I covered a wide range of topics ranging from local authority meetings to research based feature stories and pages on subjects including marine safety, juvenile violence and HIV. • Called on for complex and difficult to convey topics• Well known and trusted for accurate and interesting reporting within the communityI worked for a number of different media outlets represented in the Bremen region of northern Germany. These included the public service broadcaster Radio Bremen, the regional service of the worldwide news agency Deutsche Presse-Agentur and the regional newspapers.

Postgraduate Diploma, Management And Marketing, 2/2

Master Of Arts (Ma), Anglo-Irish Literature And Drama, 2/1

Zertifikat, Rundfunkjournalismus

Bachelor Of Arts (Ba), Englische Sprache Und Literatur, Allgemein, 1