👋🏻Hi, My name is Astrid📍From Venezuela, with a passion for helping businesses and entrepreneurs grow and connect with people📚I've been a Virtual Assistant and Customer Service Representative for 3 years now, I'm currently developing my skills in Digital Marketing. I've worked with small businesses internationally helping them run smoothly with my administrative and customer support skills📢As for my future, I hope to work with a marketing or social media company and collaborate with a diverse team🎨In my free time, I like to do all kinds of creative hobbies such as painting, drawing, baking, etc💪🏻Virtual Assistant, Customer Support, Customer Service Representative, Social Media Manager, Content creator, English📬 astridyaniree@gmail.com
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Virtual AssistantWood & Stone Feb 2021 - Feb 2022Gran Santiago, Región Metropolitana De Santiago, ChileI worked as a Virtual Assistant handling administrative tasks, and a Customer Service Representative, providing high quality customer support and receiving a 5-star customer satisfaction rating through chat, email and social media interactions.- Provided administrative and secretarial support for the CEO- Maintained a detailed calendar to coordinate schedules and appointments for the CEO- Handled all customer inquiries coming via social media, kindly and ethically resolving 100% of issues without escalation - Developed a library of standardized templates for common customer inquiries, resulting in a 30% reduction in response time
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Customer Service RepresentativeEpoxyworld Mar 2019 - Jan 2021Región Metropolitana De Santiago, ChileI worked as a Customer Service Representative, handling all the customers through chat and social media, answering 100 (avg.) messages per day through all platforms, exceeding quota by 15%.- Provided prompt customer support with a professional, friendly, and patient attitude- Managed and updated a database of over 300 client contacts, ensuring accurate and up-to-date information for seamless communication- Implemented a chatbot system that utilized pre-written responses for frequently asked questions, decreasing average handling time by 20%.
Frequently Asked Questions about Astrid Pinto
What is Astrid Pinto's role at the current company?
Astrid Pinto's current role is Virtual Assistant | Customer Service and Data Entry | Helped businesses run smoothly doing administrative tasks.
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