Astrid Pinto Email & Phone Number

Gran Santiago, Región Metropolitana De Santiago, Chile

I worked as a Virtual Assistant handling administrative tasks, and a Customer Service Representative, providing high quality customer support and receiving a 5-star customer satisfaction rating through chat, email and social media interactions.- Provided administrative and secretarial support for the CEO- Maintained a detailed calendar to coordinate schedules and appointments for the CEO- Handled all customer inquiries coming via social media, kindly and ethically resolving 100% of issues without escalation - Developed a library of standardized templates for common customer inquiries, resulting in a 30% reduction in response time

Región Metropolitana De Santiago, Chile

I worked as a Customer Service Representative, handling all the customers through chat and social media, answering 100 (avg.) messages per day through all platforms, exceeding quota by 15%.- Provided prompt customer support with a professional, friendly, and patient attitude- Managed and updated a database of over 300 client contacts, ensuring accurate and up-to-date information for seamless communication- Implemented a chatbot system that utilized pre-written responses for frequently asked questions, decreasing average handling time by 20%.