Astrid Rivera Email and Phone Number

Every sales opportunity offers possibilities to satisfy specific needs. By asking customers about how they envision the end result, I get vivid pictures of those details and that impeccable service that they expect. Afterwards, it’s time to surpass expectations with contributions from all key players for seamless execution of unforgettable experiences which are the foundation for long-term relationships as well as repeat business. I have championed initiatives to transform how properties cater to guests through overall performance improvement as well as consistent service and quality standards as member of their pre-opening teams. I have witnessed the impact of those initiatives on consistent scores of 90% and above in hotel shop calls for overall guest experience from those highly demanding guests who expect five-star service. Their satisfaction has been a key factor for each property’s brand differentiation. The entrepreneur in me thrives with the challenge of identifying untapped opportunities for group and independently-owned properties within specialized profitable markets and niches. I have generated business from customers as varied as conventions of professional associations, incentive travel for senior executives, and launches of musical hits from world-renowned entertainers such as Ricky Martin. In addition, I have often exceeded sales goals by more than 20% even during times of economic uncertainty. Let’s connect to discuss how my approach to sales can contribute to differentiate your business to drive profitability.