Astrid A. Giles Email & Phone Number

Charlotte, Nc

Served as subject matter expert (SME) for sales team by mastering new systems while retaining prior functions.In less than a year, assisted in resolving outstanding supplier balance to obtain $1.4M (2021) & $2.4M (2022) for a total of $3.8M in rebates for our organization.Became escalation point for suppliers. Resolved over $900k in outstanding invoices, helping repair fractured relationship with the impacted suppliers.Goals achieved in new role resulted in becoming the escalation point for suppliers and internal teams.Established and maintained strong rapports, both within our organization and with external clients. Internal clients began referring partnering organizations to receive SME guidance. Assisted with the onboarding of 200+ contractors for incoming suppliers who would be acquiring functions within our organization.

Bedminster, Nj

Recruited contractors to support deals sold by our Sales team. This involved liaising with third party vendors and our customers to select the best fit.Provided onboarding services which include laptop and account setup, application access and cell phone when needed. This allowed for quicker support to our end customer, as well as improved onboarding experience for candidates. Tracked contractor data and turnover for headcount reporting to management. Data utilized for supplier analysis by Global Vendor Management organization for cost reduction efforts.Supported contractors on a day-to-day basis with questions and issues which evolved to include an IT component. Filled in the gap left by our helpdesk and provided IT/equipment which helped to greatly minimize downtime for our contractors. This in turn ensure we stayed aligned with meeting our customers’ deliverables.

Middletown, Nj

Assisted Resource Manager with establishing processes for newly created Resource Team. The team was created to support staffing function from sales team.Established strong rapport with third party suppliers to assist in recruiting contractors. Assisted with all onboarding activities. This created a central point of contact improving the candidates experience. The deployment of the candidate to our end customer was expedited from 10 business days to 2-3 business days. In some cases, 24 hour turnarounds were achieved. Customer satisfaction was improved.