Astrid Blauer Email & Phone Number

Montreal, Quebec, Canada

Driving centralized procurement of external data and supporting the sales of data to external vendors. Lead procurement activities for external data, including vendor research, purchasing of data, ongoing vendor management, managing contract renewals and reporting.

Montreal, Quebec, Canada

• Led the OES (Organizational Excellence Specialist) Team in implementing best practices in contract management initiatives.• Onboarding, training, and coaching programs, optimizing team performance, and fostering a cohesive work environment.• Development and maintenance of crucial KPIs, ensuring efficient progress tracking and alignment with company goals.• Expertise in Icertis System Support, troubleshooting and guiding team members to ensure seamless system functionality.•… Show more • Led the OES (Organizational Excellence Specialist) Team in implementing best practices in contract management initiatives.• Onboarding, training, and coaching programs, optimizing team performance, and fostering a cohesive work environment.• Development and maintenance of crucial KPIs, ensuring efficient progress tracking and alignment with company goals.• Expertise in Icertis System Support, troubleshooting and guiding team members to ensure seamless system functionality.• Acted as a Medical Liaison, between the Medical Department and the Organizational Excellence Specialists Team to enhance communication and compliance. Show less

Montreal, Quebec, Canada

* Provide logical support to a group of +45 Medical Science Liaisons, Medical Managers, Therapeutic Leads, District Managers and Sales representatives on various systems such as Icertis Contract Management Solutions, Fair Market Value and SAP.Icertis Contract creation, SAP payments initiation, ACRs and PO tracking, reconciling, and closing events.* Vendor verification and modification on behalf of Medical & Commercial IFT Teams.* Respond to queries from the Medical & Commercial IFT… Show more * Provide logical support to a group of +45 Medical Science Liaisons, Medical Managers, Therapeutic Leads, District Managers and Sales representatives on various systems such as Icertis Contract Management Solutions, Fair Market Value and SAP.Icertis Contract creation, SAP payments initiation, ACRs and PO tracking, reconciling, and closing events.* Vendor verification and modification on behalf of Medical & Commercial IFT Teams.* Respond to queries from the Medical & Commercial IFT Teams as well as internal customers in a timely manner. Build strong trusting relationships with Teams and colleagues.* Cross-functional work with Finance, BPO, Compliance and Legal departments to ensure company policies are implemented.* Onboard new employees (full training and follow-up).* Tools: Icertis, SAP SRM, SAP Hana, FMV, NorthStar, DocuSign, Invoice Tracker,BUY 2GUIDE. Show less

Montreal, Quebec, Canada

• Handled Legal customer claims in Spain and Argentina, achieving successful negotiation in and outside the court reflecting an extensive 20-30% cost savings for the company.• Provided training and coaching to LATAM Baggage International group to deliver proven 40% reduction to response time and suitable compensation for customers.• Team building. Managed International Customer Relations International groups in LATAM.• In depth understanding of complex branch compensation… Show more • Handled Legal customer claims in Spain and Argentina, achieving successful negotiation in and outside the court reflecting an extensive 20-30% cost savings for the company.• Provided training and coaching to LATAM Baggage International group to deliver proven 40% reduction to response time and suitable compensation for customers.• Team building. Managed International Customer Relations International groups in LATAM.• In depth understanding of complex branch compensation guidelines. Invoice approvals and local market expenses audits.• Handled escalated customer complaints and assessed appropriate payment of compensation. Show less

Montreal, Quebec, Canada

Responsible for South and Latin region. Handled priority and premium customer claims. Built strong trusting relations with employees in South America and LATAM. Worked cross-functionally with the Legal Department to ensure any claims were appropriately handled. Applied extensive knowledge of region-specific regulatory requirements.

Buenos Aires, Argenitna

Direct report to headquarters in Montreal, Canada. Responsible for Argentina Customer Relations claims. In charge of Argentina legal customer claims. Handled Argentina baggage claims. Compensation and payment. Handled local department's budget independently.

Buenos Aires, Argentina

Direct report to the General Manager Argentina and Uruguay. Administrative tasks. Coordination between departments. Follow up on office and Airport's contracts and insurances. Actively participated in the Human Resources (HR) department with interviewing and selection of personnel, as well as communications strategies in the Marketing and Sales department.

Bachelor In Commerce, Major In Marketing & Minor In Hr

Proficiency In English, English