Astrid Claessen Email & Phone Number

Veenendaal, Ut, Nl

- Changing social systems by helping them realize their ability to transform themselves and each other.- Creating conditions in which people can grow complexity of mind and reaffirm their own purpose. - Using this new purpose to develop people’s capacity for sharing meaning making. - Helping organizations create more engaging, passionate and sustainable workplaces.

The purpose of Product Department is to train amazing product managers because the demand for well trained product managers is increasing. This is the effect of the trend that organisations in the digital transformation look at ‘product thinking’ to create more value by better aligning the market, business and digital/IT. Product managers are essential in this process.Product Department offers:> Digital Product Management course> Advise, coaching & inspiration> Incompany training & Workshops

Breda, North Brabant, Netherlands

As the agile / SAFe way of working is slowly starting to be adopted at Avans University of Applied Science, more and more departments are embarking upon this journey. Marjoke Franken and I have had the privilege of coaching and mentoring the new product owners, scrum masters, product managers and people coaches of the marketing and communications department and help them find their way in these roles. While doing that, we discovered where the organisational structures are sometimes inadequate and worked with the leadership team to create a better organizational context for the teams.

The Hague, South Holland, Netherlands

Creating new possibilities for the organization by: • Facilitating the transformation team • Coaching the internal Transformation Lead • Coaching the Scrum Master for Infrastructure & Maintenance• Coaching various management team members• Preparing and facilitating the SAFe PI Planning

Heerlen, Limburg, Netherlands

As a member of the Lean Agile Center of Enablement, responsible for:• The transformation strategy and implementation• Senior Leadership and Product Owner training• Guiding leadership and initiatives in delivering more value

Utrecht, Netherlands

Guiding the Finance department in the organizational setup for the implementation of their Deltawerken program. They want to use this to gain experience with a new way of working before the organization-wide transition begins. Coaching on methodology, attitude, and behavior.

Hilversum, North Holland, Netherlands

Facilitating and consulting the transformation team in their search for the next step in their (digital) transformation.

The Hague, South Holland, Netherlands

Responsible for the flow from business goals to solution delivery through development and implementation of a new mid-office system that aligns with supporting processes.This will be done together with stakeholders from the business departments, risk & compliance, the development teams, architecture and IG&H as consultant for the low code Outsystems solution.Alongside working on the discovery and delivery we will also work on strengthening the agile way of working within the SAFe Framework.

Joost Mulders (my partner) and I started creating documentaries about endurance sports. Our first documentary was "When Heroes Become Legends", about five Ultra Runners attempting to complete the Legends Slam series. Four Ultra Trail races with a total of 730km in the Belgium area.

Hilversum, Netherlands

As Product Owner, responsible for the IT infrastructure of the NPO. This infrastructure provides access to public broadcaster media content through websites and apps for millions of Dutch viewers and listeners.Stakeholder management, strategy, roadmaps, security, and team coaching were the main areas of focus. The team managed the connection of the new radio studios' infrastructure as well as special mobile Wi-Fi connections for Serious Request.

Utrecht Area, Netherlands

Supporting the development department in their quest for agility. Focus on team managers, scrum masters, product owners and project managers.

The Hague Area, Netherlands

Coaching the stakeholders of the cities of Rotterdam, Utrecht, The Hague and Wigo4it in delivering a successful pilot within 5 months in which the Health Care domain replaced the Prince2 governance structure by agile governance. The Health Care domain will continue to work in an agile way continuously improving the way they align business objectives and software delivery.After the successful pilot I focused on coaching the management team to work in an agile way and in their role to enable teams to deliver value with a focus on Portfolio Management, Product Vision, Roadmaps, Product Development and creating focus by prioritizing. Involved in the alignment of testing approaches between the Innovation program and Going Concern.

Singapore, Nanjing

Bank Mandiri wants to make a strong proposition as Trade Finance Solution Provider for Corporate, Commercial and Business Banking customers both in the domestic as well as the regional markets. It also aims to streamline existing processes in Trade Finance and provide a continued customer experience improvement.For this purpose a strategic programme was launched with at its core the implementation of the Eximbills Enterprise (EE) trade finance system including the Customer Enterprise (CE) front end.China Systems, as supplier of these systems, has hired me to train the Test Manager and testers for the testing of Eximbills CE and EE in China and Indonesia and continue to consult the Test Manager in his role.

Amsterdam Area, Netherlands

Transforming the Global Finance Service Organisation to an agile organization through engagement, empowerment and experiment.We formed an internal change team that started to adopt Scrum to manage the transformation. We started with the teams of the Finance Information Management Department (+/- 120 people), implemented agile portfolio management with the Business Change Departments, are working on alignment in the value chain, developing internal coaches and are working with senior management to become agile leaders.Worked with Price Waterhouse Coopers to develop a new leadership program for Senior Management.Trained the ING workers council and National Bankers association with regard to agile.

Alkmaar

Coaching a team and the external customer on the use of Scrum for the development of an on-line training website. The first training that will be developed is an Integration course for non-Dutch.

Diemen

Coaching the infrastructure department Scrum teams (Unix, Windows, Security and DBA), consultant for the Oracle 11g upgrade and providing general Agile implementation advice.

Amsterdam Area, Netherlands

Coaching a Scrum team to move from Waterfall to Scrum and successfully implement the insurance product Logistic Liability in ANVA. Implementing Scrum, coaching the team on Scrum and Agile. Coaching all individual roles.

Hong Kong, Nanjing - China

The trade finance platform from Eximbills was selected by HSBC Bank to replace the front-end and back-end of the existing system landscape. A new module for Supply Chain Finance was developed specifically for HSBC on that platform.As the test and delivery manager, I was responsible for:• Coaching the Project Manager• Setting up iterative working with monthly delivery and integration with HSBC• Setting up, training, and guiding the testteam• Iteration planning, test planning & reporting• The quality of the iterative deliveriesThe platform with the new module was successfully implemented at the pilot site in the United States.

Utrecht Area, Netherlands

The Risk IT department is responsible for the development and maintenance of the credit, market and operational risk systems for the Rabobank Group.As coach for the Agile implementation my main responsibilities are: - enabling the change from waterfall to agile for a department of 400 people- coaching the teams (analyse the project to find bottlenecks, advise and coaching on the best practices)- selecting and arranging training as well as facilitating knowledge retentionAs a member of the Risk IT Management team responsible for the development, communication and implementation of the objectives of the department (in line with Rabobank objectives). Maintaining and improving operational service. Design and implement improvement proposals for the organization and management of the department.As Team Manager of 2 teams of Business Analysts and .Net developers my main responsibilities are: development & implementation of new ways of working, resource management and coaching.

Tanzania

NMB, TanzaniaThe Salaried Workers Loan (SWL) is an NMB product that suffers from a very high portfolio at risk due to wrong data entry when administrating the loans and inadequate process handling for repayment. My involvement:- Re-designing the processes for Salaried Workers Loans (SWL)- Requirements management for the Equinox system that administrates the SWL- Test execution and test management- Design and testing of data migration- Training proposal - Handover to colleagues who will implement the processes and system- Remote support from the Netherlands

Mozambique, Rwanda

Consultant to the African region for the Rabobank Development Program.Banco Terra, Mozambique:Rabobank is one of the 4 shareholders of a newly founded bank aimed at providing banking services in rural areas. My involvement:Jan 2007 - April 2007: system selection process for a core banking system (choice eMerge from Temenos)Sept 2007, Dec 2007 - March 2008, June - July 2008: Product development, System implementation and Test management. Initial retail product portfolio: Current & Savings account, Fixed Term deposit, Loans, ATM & Debit Cards, Cheque booksBPR, Rwanda:The main objective of the overall programme is to transform the former cooperative bank Union des Banques Populaires du Rwanda (UBPR) to the commercial retail bank Banque Populaire du Rwanda (BPR). My involvement:March - April 2008: rationalize and expand product portfolio, writing a project plan for implementing a new version of the core banking system (T24 from Temenos)

Utrecht Area, Netherlands

The E-Commerce department is responsible for development and maintenance of several internet based systems like Http://www.rabobank.com and http://www.raboglobalmarkets.com/.As Team Manager of 2 teams (12 Business Analysts and 11 Test Managers) responsible for team building, training and coaching, performance management, resource management and stimulating cross team cooperation.

Utrecht Area, Netherlands

I was responsible for the business analysis and test management of the Compliance Information System that captures and reports to the managing board on assessments with regards to Anti Money Laundering, Customer Due Diligence and other categories.I was also involved in the system selection process for replacement of the Foreign Exchange (FX) and Money Market (MM) deal capture system.

Utrecht Area, Netherlands & India

As product manager responsible for ensuring that the customer requirements in the field of Private Banking products are translated into adequate support by the IT systems.In the last 1.5 years senior user for the successful outsourcing of development of the IT systems to Tata Consultancy Services in India. For this project I worked in India for 2 months.As a member of a corporate wide forum I had a joint responsibility for the developments in the field of mobile services and setting up the multi-channel services within the Rabobank Group.

Rotterdam Area, Netherlands

As Portfolio Manager ICT responsible for controlling and monitoring the project portfolio carried out by third party suppliers. The focus is on the field of investment products but also mortgages, insurances and security projects are part of the portfolio with an annual budget of 15 million Euros.As senior user in Steering Committees responsible for quality from a user perspective.Also responsible for the successful outsourcing of the replacement of software, hardware and infrastructure of the Internet Banking website for Investment services and the development of the Interactive Voice Response number.