OUTPUT AND ACCOUNTABILITIESEnsure adherence to the health, safety and environmental standards and compliance to legislationENHANCE PEOPLE CAPABILITYEnsure the Company’s Vision, Mission, Values and strategic goals are communicated and understood by all employeesInput into Training needs analysis to ensure sustainability and continuation. Provide on the job coaching and mentoring Time and attendance SAP administration effectively managedSUPPORT SOCIAL SYSTEMSCreate an environment that allows for cross functional learning and integrationRegular team meetings conducted to understand performance, ensure achievement of short and long term objectives3rd PARTY MANAGEMENTContractors managed against the Service Level agreementBusiness plans developed in line with relevant guidelinesSERVICE DELIVERYEnsure internal and external review of business processes for alignment with business strategyEffectively handle customer complaints and ensure corrective action takenEnsure customer delivery service packages are aligned to activity and changes communicatedFINANCIAL MANAGEMENTControls expenditure against budgets and forecastsMinimise overtime and temporary employee usageAuthorises expenditure and ensure adherence to the Procurement to Payment policyOPTIMAL FLEET MANAGEMENTEngage fleet suppliers to maintain optimal fleet uptime to deliver on customer service commitmentsEnsure adherence to relevant road traffic legislationConduct regular fleet inspections as per fleet guidelines to ensure compliance to road traffic act and internal measuresMonitor and understand fleet key performance indicators and implement corrective action plans where requiredEnsure that fleet mix is optimal and suitable for terrainEnsure fleet appearance upholds company imageManage fleet service provider SLA’sGOVERNANCEManage company assets in line with policy and procedureConduct random truck counts to monitor effectiveness of internal controls

Deliver Enhanced customer serviceAll Customer Distribution Service Packages negotiated, agreed & communicatedMaster Data & inputs into Load plan aligned to Customers DSPFeedback on all customer comments, queries & suggestions within SLAFacilitate customer service training for new & existingdriversGather & collate competitor information for developing the competitorstrategyCustomer focus groups held to ensure vital information is gatheredto develop customer service strategyService excellence process reviews conducted quarterlyAccountable for new customer take-on process in-trade including customerinductionLoad plan executionMaintain good customer relations by delivering on promise consistentlyDay to day management of customers related delivery queries orcomplaintsRoot cause analysis of queries & complaints conducted to preventrecurrenceEnsure drivers adhere to offloading standards & maintain customerservice levelsEnsure Driver & Crew image is maintained in-tradeDrive productivityConduct weekly Driver debriefing & KPI reviewCarry out in-trade Owner Driver standard verificationDelivery mode conversion managementStakeholder engagementEnsure integration with relevant internal stakeholders to leverageappropriate relationshipsSupport social systemsCreate cross functional learning & integrationRegular team meetings conducted to understand performance, ensureachievement of short and long term objectivesCustomer service results analysed and detailed plans developed to widencompetitor gapSupport focus group activities to gather customer intelligence and makenecessary changes to support superior customer service deliveryFinancial managementDevelops and manages budgets and forecasts for resourcingControls expenditure against budgets and forecastsAuthorise expenditure and ensure adherence to the PTP policyContinuously look for financial optimisation opportunities internal andexternal

• Enhanced customer service• Maintain good customer relations by delivering on promise consistently• Feedback on all customer comments, queries and suggestions within the CRM service level agreement• Facilitate necessary customer service training and on-boarding of all drivers• Gather and collate competitor information for developing the competitor strategy• Class of trade focus groups held to ensure vital information is gathered to develop customer service strategy • Route cause analysis of queries and complaints conducted to prevent recurrence• Ensure drivers adhere to offloading standards and maintain customer service levels • Ensure Driver and Crew image is maintained in-trade• Service excellence process reviews conducted quarterly • Accountable for new customer take-on process in-trade including customer induction• Drive productivity• Identify and engage errant customers with the view to reducing Missing, Broken and Foreign bottles• Conduct Driver training and coaching to improve Customer service levels• Conduct bi-weekly Driver debriefing and key performance indicator review• Carry out in-trade Owner Driver standard verification• Explore and quantify opportunities to convert Customers to less expensive delivery modes (Moffet)• Logistical assistance opportunities explored• Master Data verified for accuracy • Owner Driver Governance & SEC Audits• Ensure Proper management of Owner Driver Governance• Quarterly meetings with Business Advisors• Preparing for OD Governance Audits• Daily, Weekly, Monthly duties and administration maintained in preparation for Audits

• Manage sales administration• Data extraction and manipulation according to adhoc requests and beyond the scope of the standardised reporting provided by internal• Monthly District Volume reports updated via internal reporting systems.• Weekly Sales KPI reports updated• Quarterly Sales Plan assistance to Sales Manager• Account Manager assistance to streamline reps week• Assist with information packs and volume reports for trade visits• Asset Management – sending off fridge contract for placement and management of fridge verification gap closure• Master Data management – updating customer info in SAP regarding class of trade, tier, customer details as per SAB tailored service package• Processing and governance management of free beer issues in line with audit protocol for promo payouts, sampling and 3rd party promo execution stock• Administration of spend and claims for spend that need to be reclaimed from RO or CO• Communication of Regional or National promotions to sales team and management of promotional sell in and implementation there of• Procurement – Quote sourcing; PO creation; invoice management, GRIR management, supplier queries, vendor take on

• Administer outsourced Distribution service Payment – Owner Drivers• Monthly verification of 3 vs. 4 crew and loads per contractor, fuel recon and adhoc costs, generate, upload to SAP• Procurement – Quote sourcing; PO creation; invoice management, GRIR management, supplier queries, vendor take on• Update Fuel and TAT's, print Annexure A's and arrange to be signed and filed. Update licenses• Visual Depot Management- Weekly/monthly update of KPI and pulling of reports • Manage audit files and information flow – customer complaints and trade visits• Handle general customer complaints and queries

• Telephonic sales. Calling all major customers for their beer orders• Ensure that sales are maximised to achieve growth• Ensuring targets are met• Promoting new products. Meeting deadlines

• Sales administration support• Procurement – Quote sourcing; PO creation; invoice management, GRIR management, supplier queries, vendor take on• BTL – taking in orders• Generating of Sales reports and statistics• Provide administration support for promotional activities• Logging, monitoring and ensuring resolution of consumer product complaints• Preparing presentations

• Placing classified ads telephonically• Calling existing customers weekly to place their ads• Generating new business by canvassing for new potential clients• Strict Admin duties – layout of ads• Meeting strict deadlines• Commission based targets achieved

• Calling clients to set up appointments with financial advisers to have a portfolio analysis done• Doing various marketing campaigns• Assisting customers with queries