It Executive / Helpdesk Support
CurrentHandling helpdesk by Ticketing Jira Servicedesk •Installation and Troubleshooting Software, Hardware, and Printer•Handling Google Workspace Issue •Coordination with ISP vendors and PIC All Location for the installation, termination, and relocation of ISPs in all branches across Indonesia •Coordination with the admins of all branches for the monthly recapitulation of active ISP bills •Socialization of policies and work instruction (SOP)•Collecting Maintenance Laptop to Vendor Service (Asset Management)•Contribute Instalation GCPW Project for All LaptopsAdministration •Create Purchase Requests (Infrastructure Projects) for IT Team, Infrastructure and CCTV needs across all branches in Indonesia, and collect the PR data for budget monitoring •Handling the documents for the Work Completion Report BAST of the infrastructure network and CCTV projects •Control the teams internal budget such as reimbursement, cash advance, travel, and outing •Creating SOP All Process related to the IT Team disseminate it •Coordinate with Finance for ISP invoice payment schedule
