Annette Struwe Email & Phone Number

Greater Denver Area

•Review, assign, and track all incoming group and meeting space leads from six + lead sources•Contracts - review for accuracy, scan, track, distribute and file accordingly•Invoices - review for accuracy, code, gather signatures required, and create purchase orders in Birch Street Examples of invoices are commission, rebates, office supplies, and expense reports•Participate in weekly and monthly departmental meetings and Safety Committee meetings•Organize and distribute amenity gifts for VIP clients•Answer and route departmental phone calls

Denver, Colorado

•Review and manage all current accounts and maintain professional relationships with the goal of customer retention•Post cash, credit card and check payments received for invoices, accounts, advanced deposits and provide receipts•Complete 10 day forecasting used for staffing and actualized reporting•Participate in weekly revenue management calls, proved group input for pricing strategies•Assist other departments as needed: accounting, front desk, transportation

Denver, Colorado

•Print, send, and track current invoices while maintaining a 30 day aging•Post cash, credit card and check payments received for invoices, accounts, advanced deposits and provide receipts•Research and respond to credit card charge-backs•Conduct and review credit reports through Dun & Bradstreet with the Controller to establish direct bill limits and terms•Reconcile group and event billing•Manage and track all tax exempt reservations, provide monthly reporting•Process refunds and credits as needed•Review and manage all current accounts and maintain professional relationships with the goal of customer retention•Previous Positions held at Crowne Plaza Denver: Reservations Manager and Sales Coordinator

Centennial, Co

• Input and maintain group blocks • Establish professional relationships for customer retention• Coordinate accounts in multiple systems

Aurora, Co

• Input and maintain group blocks• Establish professional relationships for customer • Previous Positions held at Residence Inn: Front Desk Agent