Alexis Samuels, Ma, Lpc Email & Phone Number

Denver, Colorado, United States

- Develop and maintain Salesforce enterprise sales cloud configuration for 300+ users including (but not limited to), lightning page layouts/dynamic pages, record types, validation rules, workflow rules, custom objects, custom fields, reports and dashboards, user management, process builder and workflow migrations to flow builder, permission sets, sharing/restriction rules, custom metadata, and external application integrations - Automate workflow processes by creating or optimizing flows in flow builder - Configure and update all aspects of user and license management including new user setup/deactivation, roles, profiles, public groups, queues, chatter groups, security, and permission sets- Design and implement custom applications - Create custom standard and cross-filter reports, dashboards, and list views - Develop and create training material and learning aids for end-users - Create or maintain documentation of internal processes and workflows - Review and integrate relevant Salesforce release changes/features from Salesforce triannual releases - Collaborate with stakeholders for discovery sessions, information gathering, and evaluating business analytics related to enhancement requests - "Solutioning" for various requests and designing proof of concepts to demo - Communicate Salesforce changes to end users and stake holders in release notes - Implement and maintain third party applications on Salesforce platform - QA testing new features - Data management including data uploads using Salesforce Data Loader, Workbench, Import Wizard- Support implementation and maintenance of managed and unmanaged packages- Assist with troubleshooting integration and application issues with third-party applications/vendors- Utilize agile scrum methodologies including sprint planning, story-refinement, daily stand ups, and retrospectives to manage and prioritize daily workflow

Denver, Colorado, United States

- Supported Salesforce team in behavioral healthcare setting utilizing clinical mental health background to assist with optimizing, validating, and troubleshooting Salesforce user experience.- Used ServiceNow ticketing system to prioritize and monitor help desk requests - Escalated issues and responded to tickets within 24 business hours - Responded to tickets within the first 4 hours of submission - Guided new users in navigating Salesforce instance and provided basic setup and training

Denver, Colorado, United States

- Conducted clinical assessments for patient eligibility for adults and child and adolescents - Provided clinical recommendation for program, level of care, and line of service (eating disorder or general mental health) - Made referrals to outside organizations/hospitals for prospective patients deemed clinically inappropriate- Completed clinical reviews with patients' insurance providers to obtain initial authorization for patient admission - Assisted regional managers in case coverage, new hire onboarding, workflow optimization, process standardization, and provided clinical supervision to clinical assessment therapists as necessary

Denver, Colorado

- Conducted clinical assessments for patient eligibility, recommended programs, and managed initial insurance authorizations upon admission - Supported patients (and/or family members) on day of admission by explaining intake paperwork, reviewing first day of treatment schedule, and providing facility tours- Traveled to different treatment center sites across the country for as little as three days to as long as several weeks to support each regional program's clinical assessment/admission process as well as conducting responsibilities completely virtual

Denver, Colorado, United States

- Responded to initial inquiries via call center and web forms - Assisted prospective patients and referrals by providing general information about the programs, levels of care, assessment scheduling, and/or connecting callers with additional resources for eating disorder and general mental health treatment

Denver, Co

- Facilitated curriculum-based therapeutic groups for patients in an inpatient/residential setting for child and adolescents - Utilized de-escalation and crisis management techniques as needed - Monitored and supported patients during meal times - Documented clinical observations during meals, groups, and crisis situations when necessary - Provided clinical check-in's with patients and reviewed their weekly treatment plans - Provided patients' external treatment team with clinical updates on a weekly basis - Covered primary therapist's responsibilities and caseload during their time off including individual, group and family therapy- Coordinated step-down process and aftercare requirements for patients

Greater Denver Area

- Supported child and adolescent eating disorder patients in an inpatient and residential treatment center/hospital setting by maintaining daily program structure, providing meal support, documenting patient observations, taking patient vital signs and weights, and worked with patients on implementing their coping skills and de-escalation techniques.

Greater Denver Area

Teaching Assistant for upper level undergraduate Ethnic Studies courses including: Social History of Asian Americans and Ethnic Studies in American Literature. Specific duties included grading all exams, papers, and assignments, facilitating group and/or class discussions, giving class lectures based on class textbooks and other reading materials.

Greater Denver Area

Diploma

Bachelor'S, Psychology

Master'S, Counseling Psychology/Counseling Education