Andy Stubley Email & Phone Number

Energetic, flexible and highly motivated Senior Manager, who is skilled in leadership and experienced in managing a number of different iT Services with the current workload. Has a real passion for success, a very good reputation of delivery of projects and excels in balancing the customers needs with the Business strategy.Thrives on leading and working within a team, ensuring that knowledge and skills are shared. Is widely trusted in his ability and is confident when communicating to all levels of the Business.Currently accountable for a large number of process [including Stakeholder Mgt, Major Incident Mgt and RCA] and portfolios [including OBA, PFWW, Track & Trace, Postcode Finder, Redirections and eRedelivery] within the eBusiness service, working with multiple vendors across multiple platforms. Delivered a number of key initiatives within the first six months, ensuring that Service is king and about to lead on the Christmas campaign which is crucial to our Business.Responsible for taking PSP successfully through a number of phases and Go Live within Service Delivery, ensured that c30k people were paid accurately and on time, along with the ability to self manage their own HR requirements. Furthermore, by challenging the support costs of our suppliers, saved in excess of my salary in just a short period. Held a prominent role delivering the largest switchover to Microsoft Office in Europe, when we delivered Connect 2010, by specialising in the plan for our top Senior Executives to be migrated, as well as a number of key locations. In addition, lead from a Service Management perspective on the programme, negotiating with our third party suppliers, so that my colleagues got the best solution, with minimum disruption.

Listed skills include Itil, Service Delivery, Customer Service, Call Center, and 46 others.