Customer Service Executive
Current- take a call, chat or email (social media)- give information about Airy's products (Hotel and Flight) via call, chat or email (sosial media)- Helping customers to solve the problem example difficulty to do payment on their reservations. - Give a solution with what happened to the customers- Make a outbound call if needed, example if the customers cant do check in even its time to check in at 2.00 pm, late check in above 12.00 pm etc. - Give understanding if there are hardcomplain from customers - Handle incoming mail and other material - Communication verbally an in writing to answer inquiries and provide information