Responsible for entire post sales operations totaling $5M in ARR and a total install base of 400 accounts across growth, SMB, and enterprise segments. Reporting to the CRO.○ Increased GRR by 11% to >90 %, increased NRR by 23% to >100 % (Q2/FY24). NPS from 32 to 47○ Implemented & rolled out Commission plan structure & performance management ○ Implemented & rolled out the Forecasting process across the entire company for revenue retention leading to +/- 2% accurate GRR/NRR forecast in Q4/FY24.○ Implemented & scaled new Engagement tiers and built out digital/scaled customer success, renewals management & account management leading to +30% increased net revenue retention in Enterprise segment

Running all Post-Sales customer-facing Teams. Total P&L responsibility +$93M, Headcount 15 globally. Reporting to SVP of Customer Success.○ Increased GRR by 12% to >98% and NRR by 9% to >108% within the first 6 months ○ Enabled Customer Success teams to decrease Time-to-Value by 60 % ○ Built and scaled Account Management (3 FTEs) owning a +$22M ARR quota ○ Established & scaled Enterprise Engagement Model and Customer Advisory Board leading to a +20 % net revenue retention of enterprise customers

Running all Post-Sales customer-facing Teams and promoted from Manager to Director within 12 months. Total P&L responsibility +$23M, Headcount 17 globally. Reporting to CRO. Part of the core team that helped turn around the company leading to the acquisition by Clevertap.○ Increased GRR by 21% to >90% and NRR by 17% to >95% within the first 12 months ○ Increased services revenue by 600% within the first 4 months, profitable within 7 months Enabled Sales Engineering and Customer Success teams to decrease Time-to-Value by 48% ○ Built and scaled Renewals Team (5 FTEs) owning a +$10M ARR quota ○ Established & scaled Enterprise Engagement Model and Customer Advisory Board leading to a +28% NRR growth of enterprise customers

Inaugural hire to the Customer Success Team tasked with defining the role, hiring, and leading the team. Total P&L responsibility +$38M, Headcount 5 based in the US. Reporting to VP of NA Sales.○ Increased GRR by 17% to >88% and NRR by 31% to >95% within the first 12 months through aggressive uplift campaign on maintenance agreements ○ Rolled out first Customer Success Playbook resulting in 72% increased feature adoption.○ Led training of absorbed employees through 2 acquisitions○ Established bi-weekly red customer calls with C-Suite to update them on at-risk accounts

Supervised and managed an account base of large Cisco Gold DVAR’s generating revenues in excess of $4 million/quarter. Meet and exceed sales goals and management objectives every quarter since becoming an Account Manager.○ Closed largest deal of my sales career to IBM, TCV of $1.3M○ Formulated and implemented strategies that broadened Cisco partner accounts, resulting in the creation of new revenue opportunities.

Foundational Growth Driver: As a key member of Prime Time's expansion team, replicated successful sales strategies while scaling and developing the company's footprint.Team Builder & Revenue Accelerator: Boosted team size from 4 to 25+ representatives, driving $1M+ annual revenue growth through in-person sales and exceptional customer retention.

Top-Tier Sales Performer: Consistently ranked in the top 5% of representatives nationwide, exceeding B2B sales goals and generating $500K+ in upfront revenue for clients.Talent Developer & Team Leader: Built and managed a high-performing team of 8+ Account Managers, conducting interviews and delivering personalized training to optimize results.