| Healthcare | Prior Authorization | Process claims | Account supervisor |cold callingI've been working as a Call Center Agent and Account Supervisor in Healthcare accounts for almost 2 years. I am mainly assisting and handling escalating calls. In my BPO experience in the Healthcare account, we are very conscious of HIPAA policy and PHI we make sure that we disclose information with the members and ask verbal permission for those third-party callers who are not authorized persons. Handling billing, refund, grievances, claims, inbound, and outbound calls, searching for a medication that is covered or not, setting an appointment with the doctor, and finding a pharmacy.Furthermore, I can work under pressure, can do multiple things, am passionate, and am eager to learn new things. I can communicate well in the English Language to ensure good communication with others.I can be very useful in your team since my main objective for my clients is to give Outstanding Results, Long-term Relationships, and Professionalism, and leave them 100% satisfied with my work.