Asunción Bores Morales
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Asunción Bores Morales Email & Phone Number

Customer Service Manager - Contact Center Manager at Telpark
Location: Greater Madrid Metropolitan Area, Spain 10 work roles 9 schools
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Current company
Telpark
Role
Customer Service Manager - Contact Center Manager
Location
Greater Madrid Metropolitan Area, Spain
Company size
259 employees

Who is Asunción Bores Morales? Overview

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Quick answer

Asunción Bores Morales is listed as Customer Service Manager - Contact Center Manager at Telpark, a with 259 employees, based in Greater Madrid Metropolitan Area, Spain. AeroLeads shows a matched LinkedIn profile for Asunción Bores Morales.

Asunción Bores Morales previously worked as Customer Service Manager at Telpark and Customer Service Manager at Nutreco. Asunción Bores Morales holds Scrum Master, Project Management With Agile Methologies from European Scrum - Xsfera.

Company email context

Email format at Telpark

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Telpark

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Profile bio

About Asunción Bores Morales

Extensive experience in multinational and multicultural technology companies in departments of services, post-sales, customer service and marketing.I have solid technical, commercial and marketing training that allows me to have a versatile and multipurpose profile.I have created and directed several teams from different profiles in different parts of the world to offer support, customer assistance and after-sales service through the contact center. ►Project created from the very beginning and that has been growing and improving with great effort until obtaining great results.I have always worked in direct contact with internal departments, technical services, distribution channel, call center, large accounts, end customers, transports and other suppliers, offering solutions, sometimes created ad-hoc. ► During these years I have learned that with professionalism, respect and honesty, extraordinary relationships are established in which we must all win.I am a specialist in analyzing processes to find the points of friction and the most efficient way to improve or optimize them in terms of costs, customer satisfaction, SLA's, KPI's, designing new procedures, implanting and controlling them.As a Product Manager, I have created, developed and led a product category, designing the strategy to achieve the established objectives, a business unit that provides added value, as well as additional income.I am empathetic and I know how to listen ►Essential skills to achieve customer satisfaction, in what I have been involved throughout my professional career through call centers, after-sales departments and support, what I am passionate about.I define myself as a communicative, enterprising, positive and optimistic person, responsible, methodical, analytical and decisive, pro-active, with a high global vision, capacity for adaptation and quick learning, with a strategic vision and accustomed to working under pressure.

Listed skills include Wireless, Key Account Management, Product Development, Product Management, and 37 others.

Current workplace

Asunción Bores Morales's current company

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Telpark
Telpark
Customer Service Manager - Contact Center Manager
madrid, madrid, spain
Website
empark.es
Employees
259
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Company profile
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10 roles · 33 years

Asunción Bores Morales work experience

A career timeline built from the work history available for this profile.

Customer Service Manager

Current
Telpark

Madrid, Comunidad De Madrid, España

Servicios de Aparcamientos y carga eléctrica

Jan 2023 - Present

Customer Service Manager

Nutreco

Madrid Y Alrededores

Mar 2022 - May 2023

Senior Customer Service Manager

Spb Seguros

Madrid

Lead a great team, in charge of sinisters management from the very beggining to the closingNPS, CAR, SL and others KPIs : Control & Analysis in order to detect the possible lacks Implement needed changes to improve the Cusotmer Satisfaction

Apr 2021 - Mar 2022

Call Center Manager / Product Liability Manager / Voc Manager

Samsung Electronics

Alcobendas, Madrid

Training and leading teams in Madrid & RomaniaDefining skills and targets.Defining calls forecast, analyzing and correct the deviations.Controlling the offered service (KPIs).Monitoring and reviewing results and costs.Analyzing the processes to detect the points of improvement.Designing processes that improve the Customer Journey.Results reporting to the managers.Monitoring Calls.Claims Management

Dec 2018 - Dec 2020

Sales, Marketing & Support

Hp

Las Rozas, Madrid

Marketing Budget - Administration and Control Marketing plan - payment controlStocks control Claims managementDirect contact with distributors and the distribution channelEvents collaborationReporting

Jan 2017 - Dec 2018

Customer Care

Samsung Electronics

Madrid

Optimization and improvement of Call Center processesVoice of Customer CoordinatorRisk Cases managing

Oct 2016 - Jun 2017

Services & Solutions Product Manager Spain - Portugal

Toshiba Information Systems España

Defining the product portfolio, pricing and sales forecast according to the European strategy.Study competition: trade policies, service portfolio.Control and analysis of sales performance.Special project management B2B (Adm. Public, Education, Large Accounts)Training courses and presentations to the sales team, call center and channel.Monitoring corporate website. Content translation and adaptation to spanish market.Planning/coordination of campaigns with marketing department like Reliability Guarantee, No Matter What and bundles with computers.

Aug 1995 - Apr 2016

Call Center Responsible & Coordinator For Spain

Toshiba Information Systems España

Creating and leading teams of up to 20 people in Madrid (CAT S.A.), Milan (Siemens), Toronto(Siemens) and Barcelona (SITEL) defining the skills and targets.Regular Trainings: Commercial, Technical, Procedural and other tools/resources.Monitoring and review of results and costs.

1995 - Apr 2016

Technical And Commercial Support For Technical Services, Channel And Customers

Toshiba Information Systems España

Troubleshooting, and if it is neccesary, establishing the necessary actions with the call center and technical services.Creating and implementing processes on demand.Control of the offered service and satisfaction level.Claims management

1995 - Apr 2016

Key Accounts And Special Projects Support

Toshiba Information Systems España

Meetings with clients to develop and implement custom processes.Coordination of the actions needed with call center and technical services.Control of service offered and the satisfaction level.Troubleshooting.

1994 - Apr 2016
Team & coworkers

Colleagues at Telpark

Other employees you can reach at empark.es. View company contacts for 259 employees →

JL Jose Lechuga Jose Lechuga Colleague at TelparkMadrid, Community Of Madrid, Spain View → PH Peter Hughes Peter Hughes Colleague at TelparkMadrid, Community Of Madrid, Spain View → ES Enrique Salgado Rodríguez Enrique Salgado Rodríguez Colleague at TelparkValladolid, Castilla And Leon, Spain View → AD Andres Delgado Andres Delgado Colleague at TelparkGreater Las Palmas Metropolitan Area, Spain View → CC Carlos Carballo Cuevas Carlos Carballo Cuevas Colleague at TelparkGreater Madrid Metropolitan Area, Spain View → IM Iván Maceiras López Iván Maceiras López Colleague at TelparkA Baiuca, Galicia, Spain View → BH Blanca Heredia Cabrero Blanca Heredia Cabrero Colleague at TelparkSpain View → VR Victor Rivas Gonzalez Victor Rivas Gonzalez Colleague at TelparkGreater Madrid Metropolitan Area, Spain View → BT Borja Terrón Casado Borja Terrón Casado Colleague at TelparkErrenteria / Rentería, Basque Country, Spain View → JM Jorge Montalbán Díaz Jorge Montalbán Díaz Colleague at TelparkGreater Madrid Metropolitan Area, Spain View →
9 education records

Asunción Bores Morales education

Scrum Master, Project Management With Agile Methologies

European Scrum - Xsfera

A 2.1, Teaching French As A Second Or Foreign Language

Escuela Oficial De Idiomas De Madrid

Digital Marketing, Google Activate Certification

Google Activate - Digital Marketing

Master'S Degree, Marketing, Marketing Direction

Eae Business School

Máster en Dirección de Marketing

Upper-Intermediate, Enseñanza De Inglés Como Lengua Extranjera, Curso Intensivo Julio 2016

British Council

Curso Intensivo Upper-Intermediate B2

Btec Higher National Informática De Empresa

Escuela De Sistemas Informáticos E.S.I

Scrum Master, Gestión De Proyectos Con Metodologías Ágiles

Xsfera
FAQ

Frequently asked questions about Asunción Bores Morales

Quick answers generated from the profile data available on this page.

What company does Asunción Bores Morales work for?

Asunción Bores Morales works for Telpark.

What is Asunción Bores Morales's role at Telpark?

Asunción Bores Morales is listed as Customer Service Manager - Contact Center Manager at Telpark.

Where is Asunción Bores Morales based?

Asunción Bores Morales is based in Greater Madrid Metropolitan Area, Spain while working with Telpark.

What companies has Asunción Bores Morales worked for?

Asunción Bores Morales has worked for Telpark, Nutreco, Spb Seguros, Samsung Electronics, and Hp.

Who are Asunción Bores Morales's colleagues at Telpark?

Asunción Bores Morales's colleagues at Telpark include Jose Lechuga, Peter Hughes, Enrique Salgado Rodríguez, Andres Delgado, and Carlos Carballo Cuevas.

How can I contact Asunción Bores Morales?

You can use AeroLeads to view verified contact signals for Asunción Bores Morales at Telpark, including work email, phone, and LinkedIn data when available.

What schools did Asunción Bores Morales attend?

Asunción Bores Morales holds Scrum Master, Project Management With Agile Methologies from European Scrum - Xsfera.

What skills is Asunción Bores Morales known for?

Asunción Bores Morales is listed with skills including Wireless, Key Account Management, Product Development, Product Management, Team Management, Marketing Management, New Business Development, and Project Management.

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