Through my 9 years of experience at this organization, I have acquired skills in providing support through Inbound calls, Outbound calls, and Emails. I also have experience providing basic technical support. In my current position, I am responsible for updating account information and reviewing data for any deficiencies in a timely manner. Due to my experience supporting different clients in the organization, I am able to easily learn and adapt to processes. My expertise involves utilizing MS Office applications, numerous CRM and ticketing tools, and online research tools.

I managed a large number of inbound calls each day, with an average of 40 customers, and concentrated on inquiries related to health insurance. Ensured customer satisfaction by demonstrating exceptional communication, conflict resolution skills, and knowledge of interpreting medical diagnostic codes.