• Managing contract and construction personnel, licensing, etc.• Developing and managing of project plans and budgets with the Marketing Dept. and executive staff• Sourcing, purchasing and accounting of all CIP related inventory• Overseeing all phases of apartment refurbishment projects; ensuring resident’s requests/needs are met• Managing all invoices, expense reports and audits for Support Services Dept and CIPs• Filtering Support Services Department applications; scheduling and attending interviews• Maintaining a safe work environment, encouraging teamwork through cooperative interactions, and demonstrating a consistent hospitality first behavior• Assisting department leaders with employee appreciation activities and gift giving• Maintaining all required PM records on HVAC, plumbing, electrical, elevators, generators, boilers, and life safety equipment, ensuring completion in accordance with federal, state, and local standards• Working alongside Life Safety and Healthcare leaders to implement and follow safety programs, and to develop both short term and long-term solutions for facility outages

• Operations support for Maintenance, Security, Housekeeping and Transportation departments• Scheduling and maintaining internal and State required inspections within the support services departments • Managing inventory levels and ordering supplies as needed• Invoice processing • Scheduling of all residential apartment special projects and refurbishments• Expense reporting for support services departments• Maintaining budgets and preparing financial reports for senior management• Strategizing process improvement methods with department managers and directors• Participating in the orientation and development of new employees• Planning and organizing conferences, events, and employee engagement activities• Processing work requests and preventative maintenance scheduling; coordinating work completion with maintenance services staff

• Assisting Facilities Manager with building maintenance; resolved or reported issues as needed• Monitoring vendor contracts, leases, and maintenance agreements• Invoice processing and payment tracking for three Memphis facility locations• Managing security badges for employees and outside vendors• Ensuring compliance with health & safety standards; monitoring safety equipment• Preparing office spaces, maintaining supply stock, and completing projects assigned by FM• Supervising HQ mailroom; organizing all incoming and outgoing mail/packages• Coordinating with Quality & Legal department during 2020 Covid absence to ensure licenses and legal matters were handled in a timely fashion• Maintaining Master Facilities Tracker• Assisting all other departments when necessary; coordinating with Process Improvement Team

▪ Auditing student files and approving applicants for enrollment▪ Tracking and monitoring student academic performance and attendance▪ Maintaining various compliance and student academic related reports▪ Acting as a liaison for instructors; performing instructor evaluations▪ Preparing materials for class starts and gathering performance documentation for classexits and closeouts▪ Directing meetings related to enrollments, class starts, and student academic progress▪ Assisting Office Manager and Job Placement Manager with projects as needed▪ Front Desk Support: directing calls, proctoring exams, maintaining visitor logs, etc.