• Analyze and confirm the information demands and functional requirements in collaboration with internal and external customers• Monitor network performance to identify necessary adjustments and improvements• Cooperate with technology suppliers to offer business-focused solutions• Resolve issues escalated by lower support tiers and provide support for those tiers as needed• Configure firewalls, routing, and switching to maximize network security and efficiency• Ensure the stability of the working environment before, during, and after system updates• Design and implement functional network infrastructure and systems using correct network diagrams and documentation

• Analyzed network traffic and established interconnect through CLI between VOIP carriers and worked on several VOIP application such as RTP, TCP, SNMP, NAT and UDP.• Responsible for the analysis/troubleshooting of large-scale enterprise VoIP networks.• Implemented and maintained demo, training and development labs.• Served in leadership functions, such as Lead Technical Engineer, Provides support services for all.• Troubleshoot and resolved Tier 2 trouble tickets related to technical difficulties with VOIP, Call Center and Legacy system integration issues. • Provisioned and registered Cisco, ShoreTel, Polycom, Linksys IP phones, ATA adapters for clients.• Configure and manage The PBX system for all VOIP phone system’s features like IVR, Hunt groups, paging, conference call, trunks and call routings using both GUI as well as CLI.• Hardware troubleshooting, print, LAN, WAN connections, installing network cabling, router and modem connectivity and IP addressing. • Supervised other Technicians and prepared daily reports.• Working on the SIP protocols with the supported codec G723, G729 and G711

● Install, configure, maintain and monitor computer operating systems, applications, and networks.● Set up new users' accounts and profiles and resolve password issues. ● Respond to service issues and requests in a timely manner. ● Analyse call logs and/or ticket requests to detect common trends and underlying problems. ● Test and troubleshoot issues.● Walkthrough staff or clients through a series of actions to resolve issues. ● Prioritise and manage high volumes of cases at one time.