Deftpower offers a white label SAAS solution with which all kind of companies can easily become an e-MobilityServiceProvider (e-MSP) themselves. An e-MSP gives EV drivers access to EV charging solutions and the complex EV ecosystem. Deftpower connects the EV driver to charge points and energy markets all across Europe. With my teams I focus on the white label App of Deftpower and next to that on Smart Charging. Which is the next revolution in the EV-market. With Smart Charging Deftpower can reduce net congestion by charging EV’s at the most optimum time of the charging session. Whilst making money for the EV driver and by that reducing total cost of ownership of your EV. With this solution we solve an urgent (upcoming) issue in the Energy Market.

I decided that it was time for a new challenge within bol.com. Therefore I moved to another area, to broaden my skillset as a Group Product Manager. This new group of Products is about inspiring customers on bol.com. Think of topics like 'shop the look', 'brand activation pages' and the bol Homepage. I'm happy to learn a completely new area and work with new things like Data Science. The same set of tasks is on my plate as in my former job at the Loyalty domain. The most important difference is I now have around 45 people working in my Products and that I'm the People manager of all the Product Managers in my group.

My group of Products is 4 Products strong, all working on Customer Loyalty related topics. The Product teams consist of Software Engineers, Data Analysts, Product Designers and Product Managers. With these 35 people we try to solve customer problems related to Customer Loyalty. What I do as Group Product Manager:- Develop the Product vision and strategy- Optimize both Product Discovery as well as Product Delivery processes- Define and analyze the metrics and Key Results that are created to solve customer problems- Create an OKR with Outcomes that help to solve customer problems- Translate the bol.com vision to the Product vision and vice versa- Retain and attract Product talent for one of the four teams- Work closely together with the Strategic Product Designer and Tech Lead in the so called Product Trio to continuously balance the Viability, Feasibility and Desirability aspects - Constantly evaluate the Product Topology to see if the organization still fits to the (market) conditions and customer needs- Coach and inspire the Product teams with new insights and opportunities that might help in solving the customer problems- A lot of stakeholdermanagement with departments like Business Development, Marketing, Logistics, Finance etc.

In this job I was Senior Product Manager of 2 teams that innovated on the Select and Kobo Plus loyalty programs. These programs are very important for bol.com, to meet the goals on Customer Loyalty.As Product Manager I:- am responsible for creating a constant Delivery flow- make sure that we built the right things by setting up a continuous Product Discovery process- manage an intense field of stakeholders in Marketing, Business Development and Logistics- create vision and strategy for the Subscription Products- translate insights into opportunities that solve customer problems

Als Projectmanager Bespaar Continu was ik verantwoordelijk voor de verdere uitrol en verbetering van de propositie. Dit deed ik samen met een projectteam van ongeveer 25 man in de disciplines: Marketing, IT & Commercie. Na ongeveer een jaar was deze opdracht klaar: Bespaar Continu is live gebracht op de WWW (in tegenstelling tot in eerste instantie alleen beschikbaarheid op de app) en er zijn o.a. verschillende Customer Journey verbeter projecten uitgevoerd. Bespaar Continu is de persoonlijke herhaalservice van bol.com met producten voor elke dag. Van shampoo en tandpasta tot wasmiddel en diervoeding. Het werkt heel eenvoudig. Kies uit duizenden producten van topmerken, stel de bezorgfrequentie in en ontvang elke keer onze laagste prijs.

Als Product Owner van het IT Team dat verantwoordelijk is voor de advertentie propositie van bol.com (meer informatie: https://adverteren.bol.com/), was ik o.a. verantwoordelijk voor:- Visie en doelen stellen, in lijn met de bedrijfsdoelstellingen- Het bouwen en beheren van een product backlog met relevante innovaties- Prioriteitsstelling van de backlog- Representeren en managen van de stakeholders van het IT team- Stakeholders continu op de hoogte houden van voortgang, status en opgeleverde productenAls Business Developer op de Marketing afdeling was ik bezig met het ontwikkelen van nieuwe (advertising) proposities. Van de tekentafel tot de uiteindelijke implementatie in de organisatie.

Op de Product & Content afdeling was ik als Business Analyst onderdeel van het Innovatie team. Dit team is verantwoordelijk voor de ontwikkeling en implementatie van nieuwe en innovatieve concepten om de extreem grote bol.com productcatalogus te verbeterenIn multidisciplinaire teams werkte ik continu aan procesverbetering, het verzamelen van business requirements en het vertalen van deze in IT specs. Daarnaast was ik verantwoordelijk voor acceptatietesten van nieuwe IT functionaliteiten. Bij bol.com werken we in een Scrum / Agile omgeving.

During this internship I did a market research among bol.com suppliers. The purpose of my research was to propose a new way of cooperation with the bol.com suppliers which would fulfill their wants and needs. Besides that I worked on several other projects all aimed at connecting bol.com to its suppliers.

Project employee at Oostdam & Partners, which is a marketing and consultancy company for the financial sector. Very diverse responsibilities such as project management / the accountability of workshops and conferences, managing websites and LinkedIn Groups etc.

Commercial employee on the Preferred Banking department at ABN Amro Bank Nijmegen. Very diverse activities, including; daily consultations with clients and interpreting sales figures. Besides that I proposed a new way of approaching the ABN Amro customers, which would eventually lead to more client satisfaction.

Approaching ABN Amro clients via phone and offering a variety of banking products, applied to the customers needs. As well as inbound as outbound calls.