Aswani Melwin Email & Phone Number

Northampton, Gb

Northampton, England, United Kingdom

• Coordinated daily operational tasks and client engagements, enhancing service delivery and efficiency.• Administered payroll and managed comprehensive workforce planning, significantly improving employee lifecycle processes from onboarding to termination.• Spearheaded data management and reporting, ensuring accurate updates and proactive problem resolution in operational systems.

Northampton, England, United Kingdom

Responsibilities• Client and Candidate Engagement: Oversaw daily interactions between candidates and clients, prioritizing the delivery of high-quality service to foster strong relationships and satisfaction.• Payroll Management: Responsible for the accurate processing and administration of payroll, ensuring all data input was precise and timely.• Work Environment Management: Created and maintained a high-performing work environment focused on growth, customer satisfaction, and efficient service delivery.• Employee Life Cycle Management: Managed the entire employee life cycle, including onboarding, performance management, and terminations. This involved handling escalations related to industrial relations, payroll, and injury management.• Workforce Planning: Ensured effective workforce planning and rostering, closely monitoring employee attrition, attendance, and punctuality to maximise team activities.• Reporting and Communication: Provided accurate and timely reports, presenting relevant information to management and other stakeholders as required.

Brackmills, England, United Kingdom

Responsibilities• Conducting Stock Counts and PI Checks: Regularly performed detailed stock counts and perpetual inventory (PI) checks to maintain accurate inventory levels.• Investigating Product Discrepancies: Diligently investigated and resolved discrepancies in stock levels to ensure inventory integrity.• Utilising Stock Management Systems: Employed advanced stock management systems to record and track inventory, ensuring data accuracy and reliability.• Adhering to Tight Deadlines: Consistently met tight deadlines, showcasing efficiency and professionalism in a fast-paced work environment.• Target Achievement: Demonstrated a strong ability to achieve and often surpass set targets, reflecting high productivity and effectiveness.

Northampton, England, United Kingdom

- Assisting and working along with different departments in the organization such as production, sales, IT, and training and development.- Actively looking to go the extra mile to make customers happy and communicate effectively with other senior members of the organization at the national level and be sensitive to the cultural differences of the customers.- Assist the Manager in making staff rotas and preparing timesheets for payroll, place orders to suppliers.- Management of till transactions accurately and conscientiously and maintaining the security of cash, stock in line with all current company policies.- Responsible for closing and care-taking the premises, and personnel by following all current procedures and through careful observation, action, and use of keys (where relevant).- Training store staff by reviewing and revising sales training materials, delivering training sessions, reviewing job performance and coaching needs with retail store manager, and developing and implementing new product training.- Helping customers by providing information, answering questions, obtaining merchandise requested, completing payment transactions, and preparing merchandise for delivery.- Preparing sales and customer relations reports by analyzing and categorizing sales information, and identifying and investigating customer complaints and service suggestions.- Keeping current inventory records by checking merchandise and anticipating customer demand.- Preparing reports by collecting, analyzing, and summarizing information.- Delivering quality service by establishing and enforcing organization standards.- Improving professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.

Northamptonshire, England, United Kingdom

- A customer-centric role to directly interact with diverse types of customers.- Handling all incoming customer queries and questions - Providing the appropriate service and information to clients- Resolving customer complaints - Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information- Handling payment transactions - Adhering to a company’s policies and procedures at all times when assisting customers- Coping under pressure alone as well as part of a team demonstrated multi-tasking with ease.- Providing outstanding guest services and was able to anticipate customers' needs and expectations.

Kochi, Kerala, India

Responsibilities• Test Case Creation and Modification: Crafted and updated test cases and test plans to client requirements and identified issues, ensuring comprehensive and current testing coverage.• Collaboration with Software Development: Worked closely with the software development team to identify, report, and resolve issues found in test cases, enhancing product quality.• Report Writing: Authored detailed test reports, documenting test outcomes to provide valuable insights for future build testing and development strategies.• Automation Script Development: Designed and implemented automation scripts tailored to project needs, contributing to more efficient and effective testing processes.• Applying Quality Engineering Principles: Integrated quality engineering practices throughout the Agile product lifecycle, consistently focusing on product excellence.

Ernakulam, Kerala, India

- Response provided to inbound chats to deliver an exceptional level of service to each customer by understanding their concerns and queries.- Monitored multiple databases to keep track of all company inventories.- Dealt with inquiries about products and services, processed payments, and performed general account maintenance.- Encouraging customers to buy new products or services of the business.

Master Of Science - Ms, Project Management

- People and Organisations - Project Management Research Methods - Management of Projects - Applied Project Management - Project Planning.

Fastfutures/Digital Career Accelarator

Bachelor Of Business Administration - Bba, Business Administration And Management, General

- Financial Accounting I - Introduction to Business Statistics - Managerial Economics I - Introduction to Computer I - Principles.

Bachelor Of Technology - Btech, Electronics And Communications Engineering

- Engineering Mathematics - Engineering Physics - Engineering Chemistry - Programming in C and Data structures - Elements of Civil.

Diploma, Professional Graphic Design, 2D-3D Animation And Film Editing

- Computer Studies - Typographic Design - Generic Skills - Basic Information - Colour Theory for Computer - Graphics Principle and Method.

Diploma, Electronics Production Technology

- Engineering Mechanics & Materials - Electronic Components and Devices. - Technical Drawing. - Elementary Workshop Practice. - Computer.

+2, Commerce

Sslc, General