Aswathi Damodaran Ba, Pgdm Email & Phone Number

Oshawa, On, Ca

Toronto, Ontario, Canada

Ontario, Canada

Lookup parts for both customers and staff using schematics. Provide accurate quotes for all parts or accessories recommended.Handle minor customer complaints and misunderstandings tactfully, promptly, and with genuine concern for the customer’s problem.Bill parts for shop orders and take payment from customers.Track inventory, reorder inventory, and special-order inventory as needed . Assist the Fixed Operations Manager in resolving discrepancies between the computer inventory and the parts available in the dealership.Research the availability of certain parts, either within the dealership or from other sources as necessary.

Scarborough, Ontario, Canada

• Provided prompt, courteous service to members, striving to increase member satisfaction with the level of service provided.• Handled all day-to-day office operations and reception activities, including answering and directing all incoming calls professionally and efficiently during core business hours 9:00 am to 5:00 pm, greeting visitors and guests, mail distribution, taking memos, and maintaining the filing system.• Organized and scheduled team meetings and appointments.• Planned and managed client meetings, luncheons, and social events, including set-up and take-down as required.• Served Health and Safety Committee and high involvement in facilitating health and safety initiatives, ensuring inspections are completed; escalated health and safety concerns appropriately.• Provided support on the company’s COVID-19 protocols and practices, including maintaining the visitor log, visitor screening questionnaire, and other various tasks.• Followed up & confirmed ETA date for material and updated in ERP system.• Monitored past due POs & contact the production department for updates.• Prepared & issued invoices to customers.• Trained in using the pilot system to maintain workflow management.• Assisted in creating reports and presentations for key stakeholders (CEO and HR).

Eglinton, Toronto, Ontario

• Answered incoming customer calls/ emails/social media queries concerning product delivery, billing concerns, and general queries.• Responded to customer questions and objections utilizing established service de-escalation techniques and endeavor to provide resolutions the first time around.• Maintained a high level of professionalism and built a positive rapport with each customer.• Updated customer information in the customer service database after each customer interaction.• Worked with the management team to stay updated on product knowledge and company policies.• Made a positive impact on the company’s bottom line by problem-solving and turning frustrated clients into repeat customers.

● Oversee receptionist area, including answering multi-line phones, routing telephone calls or messages to appropriate staff, and greeting visitors.● Coached new employees on Administrative procedures, company policies, and performance standards.● Interacted with vendors, contractors, and professional service personnel to receive orders, direct activities, and communicate instructions.● Provide necessary paperwork, equipment, and documentation for new hires● Identified and recommended changes to exist processes to improve accuracy, efficiency, and responsiveness of the customer service department

Post Graduate Diploma, Human Resources Management

Bachelor'S Degree, English Language And Literature, General