Aswathi R Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Chennai, Tamil Nadu, India

• Managed client base worth 2.4 million USD.• Planned and Implemented customer support strategies to increase customer retention.• Introduced financial investment products for clients considering the current market trends.• Delivered superior customer service to strengthen relationships and drive future business revenue.• Offered exemplary service to elderly customers.• Actively coordinated partnership-based TV Reality Shows to drive business.• Managed to bring in 214K USD as new business revenue to the bank in the last quarter.• Established tie-ups with multiple shipping agencies for driving business such as seafarer accounts, current accounts and export-import business.

Thrissur, Kerala, India

• Developed a new workflow for inputting the currency chest transactions in the bank's software (Finacle) for the whole region during a situational crisis complying with the instructions put forward by the bank’s compliance department.• Cash Management: Monitored and authorized daily cash movement in the branch and was in charge of authorizing currency chest transactions for the entire region.• Inward and Outward remittance: Monitoring foreign inward and outward remittance initiated by Non-Resident Indians and providing them with the best conversion rates.• Loan processing and renewals: This involves company valuation and assessment of the business progress by using key parameters. Analyzing the client’s business performance over the past years and determining the quantum of finance or loan enhancement to be provided and making sure that the client's demands are taken into consideration after cost-benefit analysis.• Monitoring daily miscellaneous branch operations which includes authorizing cash payments, account transfers, deposit taking, compliance in documentation, bill payments and staff allocation.• Finacle Software: Expertise in using Banking IT & Financial Software Application Services like Finacle for cloud-native internet banking solution that helps bank onboard, sell, service and engage better.

Kochi, Kerala, India

• Authorizing cash payments and receipts, taking deposits by customers.• Attending and responding to customer emails on time.• Account opening services as well as looking after periodic KYC updation of customer profiles.• Providing customer support: Listened to customer's questions and concerns to provide answers or responses.• Provided excellent customer service by efficiently resolving issues and responding to inquiries.• ATM Officer: ATM loading and unloading, cash management, periodical and prompt maintenance monitoring of machines, handling fraudulent transactions and effective settling of customer claims.

Trivandrum, Kerala, India

• Assisted Infosys new unit construction project.• Generated CAD models, design drawings and quantitative analysis.• Assisted senior engineers and management with clerical duties to keep department functioning and workflows running smoothly.• Oversaw office administration activities including record keeping, attending client calls, client emails.• Collaborated with senior engineers and offered insight.