Staff Product Manager in Seller Fulfilled business

• Sr Product Manager for grading tool used by 150,000+ associate globally to grade customer returned inventory• Created product vision and three-year roadmap with focus to improve inventory recovery and associate experience• Improved accuracy of data ingested into the tool by 15% resulting in $30MM in improved recovery• Led warehouse automation of sorting and routing to deliver $90MM in labor savings annually• Developed and launched new grading tool WW across 3000+ Seller warehouse for customer returns evaluation and list eligible items on recovery channel like Amazon Resale (AR)

• Improved SSD network’s daily Inbound variation (MAPE) from 29% in Jan’21 to 21% in Jan’22• Saved $2 million in transportation cost in 2021 through lane length and schedule optimization• Created & improved reusable reverse logistics process, saving $5 million transportation cost• Supported SSD network in launching 30 FCs(warehouse) and with capacity planning through 2023

• Led global RFID product & program scope, managing worldwide RFID program rollout and developing products for in-store process optimization leveraging RFID data• Managed a cross-functional team to build, train and deploy iOS app to optimize in storereplenishment process globally (moving inventory from backroom to Salesfloor) • Optimizing in-store retail processes like reporting, shipment visibility, etc. by leveraging internal and external app based solutions that drive process improvement. • Led Direct to Consumer (DTC) business engagement with Merchandising and Supply chain teams in projects like Micro-assortment and Transportation Management system(TMS)• Developed pilot strategies, in partnership with IT and product team, to enhance in-store customer experience by implementing smart fitting rooms, RFID based EAS, mobile checkout feature, etc.

• Led the team to implement cloud-based Amazon Warehouse Management Systems(WMS) in two new Zappos FCs, end to end, first of its kind for non-amazon marketplace • Worked cross-functionally with Amazon and Zappos tech, FC leadership, Finance and accounting to roll out an exclusive sneaker experience as part of Zappos brand vision• Implemented Erply WMS in one of the off-site warehouse and created new process at the site• Created new transship process for Zappos liquidation channel by working with Amazon dev team and fulfillment operations team to change the returns logic and re-sequencing the transship workflow• Completed a topology review of Zappos supply chain network and recommended the business with the optimum location for new fulfillment center (FC) • Worked with Amazon FC and Zappos tech team to implement Gift Wrap option for customers • Part of the analytics task force that partnered with finance and accounting teams to deep dive into new shipping rate card and its impact on Zappos bottom line• Successfully completed cost benefit analysis and new process to deprecate Reboxing of HRV items in customer returns

Worked at Zappos HQ • Lead the data team for Zappos Inventory Health project creating datasets, metrics and processes to physically bin check 300,000 Zappos items in Amazon Warehouse• Developed process to implement first of the kind Zappos exclusive warehouse processes like IB prep, Garment on Hanger and HRV tags• EDI team manager (Electronic Data Interchange) managing the team through new vendors onboarding process and for any EDI issues with our existing vendors.• Improved EDI document (856 and 810) compliance • Worked cross-functionally with our vendors, tech team, and VAN provider to reduce document transaction failure and improve compliance• Developed process and key metrics for Zappos OB polybag implementation, saving 0.60 USD per package• Implemented dynamic delivery promising at checkout for Zappos and 6pm saving 1 million USD in concession

Worked at Amazon soft-lines Fulfillment centers in Kentucky/Indiana area• Analyzed the root cause of high return rate in Zappos accessory lineup using ABC analysis, designed a new “Hat Box” and establish new stow process for fragile hats, reducing the return rate by 14% • Analyzed the transship performance for Zappos and established key metrics. • Published root cause analysis for customer delivery misses using SQL, Amazon fulfillment tools and worked with the FC leadership to bridge the gap• Zappos liaison at Amazon FCs and representing Zappos stakeholders in weekly FC leadership meetings• Business owner of outbound operations, monitoring daily fulfillment performance of Amazon FCs- in line with desired Zappos customer expectations. • Used advance SQL and excel skills to dig into a huge volume of data and create useful business insights into customer facing supply chain/operation problems. These insights were then worked on as optimization/process improvement projects in the Amazon FCs and I owned the project from planning through execution.