Post-Adjudication of Claims and Appeals:Handling and resolving provider written inquiries related to the post-adjudication process.Ensuring accurate and timely responses to appeals and claims inquiries.Adjudication of Claims:Processing first-time claims and making necessary adjustments to previously submitted claims.Managing the refund and repayment processes for claims, ensuring compliance with relevant policies and regulations.

• Worked on a remote internship on building the course curriculum and knowledge presentation on the topic of DigitalMarketing for an online learning platform.• Designed and framed engaging and interactive learning materials using tools such as live projects and inspiringentrepreneurial stories.• Managed the social media account of the platform on Instagram and increased the web traffic and users by 12k in 7 months.• Communicated and collaborated effectively with the supervisor and otherinterns using platforms such as Google meet andZoom.

• Collaborated with a seniorteam to perform a daily track on the employees’ performance in a single unit and assist the Teamlead in identifying areas of improvement and providing feedback.• Performed statistical programming languages such as R and Python to analyze data and create reports on key performanceindicators (KPIs) such as productivity, quality, and customer satisfaction.• Applied A/B testing to evaluate the effectiveness of different interventions and strategies to enhance employeeperformance.• Visualized the findings and recommendations to the Team lead and other stakeholders using data visualization tools such asTableau and Power BI.