Aswin A Email & Phone Number

Thiruvananthapuram, Kerala, India

Trivandrum, Kerala, India

Providing assistance and support to customers via various communication channels like phone and emailResolving customer inquiries, complaints, or issues effectively and efficiently, ensuring customer satisfaction.Becoming an expert on the company's products or services to provide accurate information and advice to customers.Maintaining clear and professional communication with customers, both written and verbal.Identifying and addressing customer problems or concerns, offering appropriate solutions or escalating complex issues to higher levels of supportAdhering to company policies, procedures, and guidelines while assisting customers.Collecting and relaying customer feedback to improve products, services, and processes.Collaborating with colleagues and other departments to resolve complex issues or improve overall customer service.Ensuring high-quality service delivery and meeting performance metrics or targets.Managing multiple tasks efficiently and meeting response time expectations.Demonstrating empathy and patience when dealing with challenging customer situations.Ensuring compliance with relevant regulations, such as data protection and consumer rights laws.Staying updated on product/service changes and industry trends.Striving to create positive customer experiences and achieve high customer satisfaction ratings.Being available to work flexible hours, including evenings, weekends, and holidays, if required by the company.

Trivandrum, Kerala, India

Worked as project engineer and dealed with various clients, delivering projects on time.

Bachelor Of Technology - Btech, Civil Engineering

Activities and Societies: Football, Badminton, Directed short films

Diploma Of Education, Interior Design