Spearheaded the delivery of Toyota’s strategic retail experience transformation roadmap to cultivate long-term competitiveness in the Canadian marketplace by improving profitability and elevating customer experiences.

Key Projects• Retail/Seat Licenses Marketplace: delivered an omnichannel digital solution to facilitate retail/seat license transactions for the Toronto Maple Leafs and Raptors which resulted in a +40% profit retention per transaction while improving fan experience• HR Digital Transformation: spearheaded the multi-phased implementation of an SSO-enabled enterprise ATS (Solution: SmartRecruiters) and LMS (Solution: Workday) which included integration with an advanced AI talent matching solution (Solution: Pymetrics)• Desk and Contact Tracing Mobile App: supported the implementation of the HIVE mobile app (including COVID-19 health screening and integration with the MLSE badge system) to deliver a scalable return to work solution• Legal Digital Transformation: managed the digital transformation of the MLSE legal team which included the digitization of records (Solution: iManage) and implementation of electronic signatures (Solution: DocuSign)• Payroll Systems Migration: managed the migration of two legacy payroll systems into ADP Workforce Now NA (North America) as one unified platform with cross-border capability• F&B Kiosks: launched self-serve food and beverage kiosks with Oracle Micros POS integration to deliver incremental retail revenue at the Scotiabank Arena

Key Projects• Retail Mobile Apps and Digital Marketing: led the implementation of pre-order/pre-pay mobile applications and integrated digital signage solutions in an Agile environment which helped achieve a 25% lift in top-line sales• ERP Migration: led a complex and large-scale financial ERP migration to Oracle JD Edwards EnterpriseOne that delivered over $4M in annual cost savings• Business Intelligence: managed the design, development, and delivery of labour management dashboards (Solution: PowerBI and Tableau) that delivered annual labour savings of over $2M• CMS and Social Media: implemented Agility CMS and spearheaded the development of an enterprise social media strategy along with reach and engagement campaigns on Instagram, Facebook, and Twitter• Profitability Management: worked with senior leadership to identify underperforming retail accounts using Power BI and designed account-specific recovery plans to reverse trend; program renewed for 4 consecutive years due to success and helped recover over $18M in lost dollars

Key Projects• SCM Optimization: delivered supply chain process re-engineering and digital inventory management projects which decreased operational costs by 35% and improved profitability• SCM Innovation: re-imagined SCM for both office and warehouse by assessing and piloting various IoT and AI technologies while conducting feasibility studies and cost-benefit analysis for evaluation• Profitability Management: developed activity-based costing models to accurately identify, forecast, and track KPIs that support business process optimization and waste reduction efforts

• Provided oversight on project budgets and created business cases that included cash flow impact analysis, financial valuation metrics, and other relevant KPIs to secure release of project funds• Identified operational inefficiencies by conducting gap and root-cause analysis; and subsequently, led the development and implementation of projects which delivered over $1M in annual cost savings• Established partnerships with various internal departments including Finance, Operations, and IT to bridge gaps and optimize shared technologies and mutually dependent processes• Negotiated and issued various formal contractual documents such as SLAs, MOUs, and communication protocols to enhance the quality of vendor collaborations and inter-departmental interactions• Developed and conducted project management training workshops (Agile and Waterfall) and coaching sessions for both corporate and on-site teams• Spearheaded technology intensive business process optimization projects such as the implementation of ERP solutions and the creation of an enterprise-level data warehouse

• Elicited and documented business requirements along with process modelling and workflow analysis• Researched and analyzed emerging ERP and BI technologies to assess potential for integration• Generated reporting dashboards using pre-determined KPIs to measure effectiveness of newly implemented technologies and re-engineered business processes• Led risk reviews and developed a comprehensive risk management strategy for successful risk mitigation• Developed and implemented change management plans to ensure successful acceptance of re-engineered processes and new technologies