Aswin Ramesh Email & Phone Number

Chennai, Tn, In

Bengaluru, Ka, In

Chennai, Tamil Nadu, India

ZoomInfo (NASDAQ:ZI), a global leader in modern go-to-market software, data, and intelligence, serving over 30,000 companies worldwide. My role involves driving product adoption, retention, and growth by delivering substantial business value. Cultivated strong partnerships with SMB, Mid Market and Enterprise clients, boosting adoption across all purchased ZI platforms. Collaborating with account managers to ensure a strong renewal rate, ensuring our clients' success. Executing strategic account… Show more ZoomInfo (NASDAQ:ZI), a global leader in modern go-to-market software, data, and intelligence, serving over 30,000 companies worldwide. My role involves driving product adoption, retention, and growth by delivering substantial business value. Cultivated strong partnerships with SMB, Mid Market and Enterprise clients, boosting adoption across all purchased ZI platforms. Collaborating with account managers to ensure a strong renewal rate, ensuring our clients' success. Executing strategic account plans, presenting them to stakeholders and top decision-makers in monthly meetings. Customized adoption plans for clients, tailored to their account health, ensuring optimal utilization. Delved into usage metrics, analyzing data to refine and optimize clients' adoption strategies.Experienced in Salesforce, Tableau, Gainsight, Servicenow ticketing, CS analytics tool, Professional MS Excel, SalesOS, TalentOS, Engage, Co-Pilot product Show less

Coimbatore, Tamil Nadu, India

Key Responsibilities: Build and maintain strong relationships with key stakeholders and decision-makers within customer organizations. Conduct regular business reviews and strategic discussions to align services with customer goals.Drive the adoption of product services by understanding customer needs and recommending appropriate solutions.Ensure customers achieve measurable business outcomes by leveraging product technologies.Facilitate smooth onboarding processes for new… Show more Key Responsibilities: Build and maintain strong relationships with key stakeholders and decision-makers within customer organizations. Conduct regular business reviews and strategic discussions to align services with customer goals.Drive the adoption of product services by understanding customer needs and recommending appropriate solutions.Ensure customers achieve measurable business outcomes by leveraging product technologies.Facilitate smooth onboarding processes for new customers.Provide training and resources to customers to help them effectively use services.Act as the primary point of contact for customer issues, ensuring timely resolution and escalation when necessary.Coordinate with support teams to address technical challenges.Monitor customer usage patterns and provide regular reports on customer health, usage metrics, and ROI.Utilize data to identify at-risk customers and develop strategies to mitigate churn. Show less

Coimbatore, Tamil Nadu, India

Coimbatore

As a Customer Success Specialist ,my primary responsibilities include:Customer Relationship Management, Adoption and Utilization, Strategic Guidance, Performance Metrics.Some of the Primary KPIs are:Customer Satisfaction Score (CSAT): Measure customer satisfaction with AWS services.Net Promoter Score (NPS): Gauge customer loyalty and likelihood to recommend AWS.Adoption Rate: Track the percentage of AWS services adopted by customers.Customer Retention Rate: Measure the… Show more As a Customer Success Specialist ,my primary responsibilities include:Customer Relationship Management, Adoption and Utilization, Strategic Guidance, Performance Metrics.Some of the Primary KPIs are:Customer Satisfaction Score (CSAT): Measure customer satisfaction with AWS services.Net Promoter Score (NPS): Gauge customer loyalty and likelihood to recommend AWS.Adoption Rate: Track the percentage of AWS services adopted by customers.Customer Retention Rate: Measure the rate at which customers continue using AWS services.Renewal Rate: Track the frequency of contract renewals and extensions.Customer Health Score: Monitor overall customer health and engagement levels. Show less

Coimbatore, Tamil Nadu, India