Working as ServiceNow Admin/ Developer:• Coordinating and working with team, Business Analysts and project managers in gathering requirements and business needs required for the project.• Worked on configuring and customizing forms on various applications like incident, Change and • Used Glide Record to retrieve and update data on different business conditions. • Experienced in creating SLAs, schedules and attaching schedules to the SLAs. • Created notifications based on business needs and also configured inbound email actions to create incidents or requests. • Responsible in generating reports using tables and data sources in ServiceNow. • Worked on scheduling reports in ServiceNow. • Responsible in creating users, groups and roles. And also experienced in exporting and importing data. • Experienced in handling update sets. Merging, Retrieving, Promoting update sets from one environment to another. • Experienced in Service catalog and Record producer.• Worked on Flow Designer.• Created on UI Action buttons.• Worked on both client and server-side scripts like business rule, script include.• Involved integration with implementation team, having knowledge about REST message and JSON body with help of business rule.• Worked on ACL for restrict the user access.• Involved in ServiceNow upgrade activities. • Created Knowledge Bases and Knowledge Articles for Change Management module. • Created various UI policies and UI actions experienced in writing advanced UI policy and UI action scripts. • Created homepages including basic reporting and dashboard presentation. • Experienced in redesigning workflows and finding different approaches to modify complex workflows in to simpler form.

Worked as ServiceNow Administrator:• Has worked in Incident Management, Problem Management, Change Management, Document Management, Service Management and Release Management. • Customized UI Policies, UI Action. • Created Users, Groups and Roles. • Working on Client scripts, Catalog UI Policies. • Worked with Service Level Agreement (SLA). • Created and customized all the Notifications. • Worked on Inbound Action scripts. • Regular interaction with client for requirements clarification. • Moving of update set from instance to instance. • Working on Service Catalog Items, Content Items. • Importing data into ServiceNow by using import set. • Used ACL for controlling security mechanism in service-now.• Worked on incident Management, Problem Management, and Change Management. • Worked with Service Level Agreement (SLA).