Aswin Anand Email & Phone Number

Trivandrum, Kerala, India

Responsibilities:-Analyze network issues through root cause analysis, coordinate with field engineers and vendors, and document actions until resolution is achieved, while also conducting daily health checks for Network and Servers Datacenter.-Experienced in OSI Level 2 and Level 3 data communications, with advanced knowledge in routing protocols, wireless technologies, and Layer 2/3 switching.- Work with Ethernet, TCP/IP, and related protocols in LAN and WAN environments.- Knowledge of ARP, 802.1D, 802.1Q, QinQ, TCP, UDP, NAT, DHCP, VPN, VLAN, DNS, SNMP-v1-v3, TFTP, NTP.-Log incident/service details, conduct first-line investigation, escalate requests, maintain user communication, update ITIL tools, and administer customer/user satisfaction surveys.

Kochi, Kerala, India

Responsibilities:- Communicate clearly and professionally.- Provide prompt service to Amazon customers and delivery partners.- Manage sensitive cases, escalating when necessary.- Demonstrate effective time-management skills.- Meet or exceed performance metrics.- Seek solutions through logical reasoning, identifying trends for process improvements.- Support the Shipping and Delivery team in facilitating information flow and resolving issues for enhanced customer experience and delivery performance.

Kochi, Kerala, India

Responsibilities:- Serve as the primary contact for Amazon Associates, ensuring a positive experience.- Address day-to-day queries, redirecting as needed.- Manage time and attendance systems.- Handle people-related administration tasks and expenses queries.- Provide accurate management information, ensuring compliance with HR processes and data protection.- Support HR and management on various people-related topics and engagement projects.

Kochi, Kerala, India

Responsibilities:- Manage inbound and outbound calls, addressing customer needs and resolving issues.- Upsell products and adhere to the company's customer service script.- Stay informed on company policies, FAQs, and website content.- Cultivate positive customer relations.- Achieve personal and team targets.- Record and analyze customer interactions.- Submit timely reports on performance and customer queries.