ABOUT ME:► Bringing my expertise as a Business Analyst at Sparta Global, I specialise in propelling transformative change through data-driven solutions. Backed by a solid foundation in business analysis, as evidenced by my BCS Foundation Certificate in Business Analysis, and enriched by a distinguished background in customer service, I consistently drive impactful enhancements to business processes and performance.WHY COLLABORATE WITH ME?► With over five years of experience, I have played a key role in supporting the development and implementation of customer satisfaction and retention strategies across various channels. Notably, I spearheaded the new returns system for a major retail organisation with over £10 million in annual revenue, significantly elevating the user experience and engagement for all customers. Additionally, I successfully orchestrated the development and migration of the business to a new customer feedback program that resulted in a 25% increase in customer satisfaction ratings. WHO DO I WORK WITH?► I work with medium to large organisations, specifically within Banking, Insurance, Manufacturing, Telecoms, Media, Logistics, Energy, Retail and Information Technology industries.WHAT TYPE OF SERVICES DO I PROVIDE?► SPECIALITIES: Project Management | Finance Transformation | Data Mapping | Data Analysis | Business Process Re-Engineering | Process Improvement | Stakeholder Management | Requirements Engineering | AS-IS | TO-BE | Gap Analysis | Document Design | Workshop Facilitation | Root Cause Analysis | Process Flow Mapping | Project Scoping | Full Project Lifecycle | Target Operating Model | Business Operating Model | RAID Management | Software Development Life Cycle (SDLC) | User stories | User Acceptance Testing | Agile Methodologies | Waterfall | Jira | Confluence | Lucid Chart | Wireframing | MS Project | Visio ► HTML | CSS | JAVA | Python | SQL HOW TO GET IN TOUCH WITH ME?► INBOX ME here on LinkedIn®