Customer Service Representative
CurrentMy job in customer service is to provide complete information about the company's products according to the needs of customers, potential customers, or non-customers.As a CS, I must be able to maintain the image and good name of the company by providing friendly, courteous, and professional service. This image will greatly affect customer loyalty.Handling customer complaints is an unavoidable customer service task. Even though you have done quality control, sometimes there are errors or mistakes in the product. To avoid customers who feel disappointed, you must be able to present solutions to customer complaints.