Asya Kovacheva Email & Phone Number

London, United Kingdom

London, Greater London, United Kingdom

London, Greater London, United Kingdom

London, United Kingdom

• Developing a business across a portfolio of corporate clients to ensure opportunities are optimised by managing the process from an order being place to be delivered.
• Acting as first point of contact for all customer enquiries incoming via email, phone or company web site.
• Processing quotes, orders, sales invoices and chasing payments.
• Preparing regular reports on sales results and revenue prognosis for the SD.
• Sourcing new clients and business ideas through proactive work and developing client relations
• Preparing proposals and negotiate contracts with clients within agreed rights, maintaining pricing and products.

London, United Kingdom

• Collect invoices/bills and make payments.
• Prepare bank drafts and arrange transfers against the payment of instalments to partners and other service providers as necessary.
• Calculate tax and other deductions to deduct from the source while making payment.
• Handle petty cash and enter financial data into computerized accounting system and run reports.
• Keep financial documents and records to meet requirements.
• Keep liaison with the bank and other government institutions in Finance functions.

Sofia

• Managed day to day operational functions related to customer data policies and procedures within agreed service level targets.
• Acted as first line of defence on AML/CTF/ABC and Fraud matters.
• Performed KYC/ CDD documenting and corroborating the information obtained on the clients as required by the Regulator utilising a variety of independent research sources.
• Obtained, completed and maintained all regulatory KYC documentation for a portfolio of clients.
• Liaised directly to gather KYC information and delivered excellent customer service while managing potentially sensitive information by ensuring the prompt, efficient and accurate processing of all customer.
• Dealt directly with Compliance and Audit departments on ABC/EDD and Fraud cases.

Sofia

• Managed the existing portfolio in an efficient manner, by understanding customer’s business needs in order to identify and provide a full range of banking products and solutions for legal entities.
• Performed CDD and credit risk analysis.
• Structured and recommended credit proposals for approvalof credit proposals and financial analysis of the company's financial statements.
• Analyzed the creditworthiness of clients and actively participated in the overall credit process.
• Demonstrated understanding of financial accounts with a view ofP&L, balance sheet and cash-flow in order to identify risk.
• Liaised directly with Compliance and Credit Risk Department on specific requirements and regulations arising under special circumstances.

Sofia

• Looked after portfolio of 300 private individuals (premier customers) by supporting every aspect of a customer’s financial life.
• Managed and preservedcustomers’ wealth by offering a full range of banking products.
• Provided a range of products–Saving Accounts, Pension Plans, Investments.
• Proactively developed customer relationships by providing expertise and understanding the needs (current and future) for mortgage, life protection and general insurance products.
• Developed individual work plans and contacts.
• Wrote proposals related to credit products, analyzed the creditworthiness of clients and actively participated in the overall credit process.

Sofia

• Handled customer inquiries to American Express cards holders andprovided service information.
• Created customer profiles, updatedthe existing data and processed Credit Card applications.
• Identified and escalate priority issues, worked directly with bad debtors and overdue accounts to collect payments.
• Located customers using credit bureau information, background checks, loan documents, and other paperwork or databases.

Master Degree –, Business Administration And Management, General

-management -financial analys -risk management -statistic -accounting

Bachelor Degree, Ba (Hons) Economic Management

-economic management -financial management -accounting -risk management -statistic -HR management