• Manage several complex day to day schedules across various time zones• Coordinate internal and external meetings such as team meetings, full staff meetings, all hands meetings, off- sitemeetings, one-on-one meetings, meetings with stakeholders and customers, etc.• Proactively manage calendar priorities based on customer meetings, release cycles, fiscal calendars, current projects,team needs, Dreamforce.• Book appropriate complex domestic and international travel within Salesforce’s travel policy• Effectively interface with employees from other groups within Salesforce and Senior Executives inside and outsidethe company• Assist with food orders, luncheon planning, and planning of off-site meetings and team building activities asrequested.• Other administrative and project duties as requested.

• Support 8 Executive Principals and 3 Partners by managing calendars to independently schedule appointments, travel plans, itineraries, and agendas via Outlook• Direct the confidential preparation of meeting materials including agenda, memorandums, and minutes aligning with administrative procedures for respective executives• Respond promptly to internal and external communications utilizing administrative functions such as reviewing, proofreading, filing, copying, and mailing• Aid in the delegation and prioritization of tasks, advising executives of relevant correspondences and concerns• Write quality communications on executives’ behalf to retain vendor email distribution lists React with appropriate urgency to situations that require effective problem solving and decision making• Foster employee rapport by planning quarterly programs including selecting caterers, sending invitations, and organizing speakers to advocate Mercer health initiatives within a $25,000 budget• Analyze weekly time and expense reporting by identifying discrepancies• Formulate benchmarking reports by generate bills and invoices via WebCAS• Collect RFP vendor responses in preparation for consulting projects

• Perform general administrative services for small business clients, managing calendars and email inboxes utilizing Outlook• Schedule cost effective, complex travel arrangements by managing itineraries and booking transportation• Process weekly invoices and handle all manners of bookkeeping• Formulate administrative structures and systems for establishments to reach business goals• Organize customer data by creating customer documents, presentations, reports, and spreadsheets• Construct book outlines before deadlines for publishing

• Collaborated with team members to evaluate monthly compensation data reports to identify potential issues and confirm equitability for 100+ Brokers• Administered brokers monthly commission and bonus compensation equating up to $1,000,000+, aligning with Combined Insurance revenue targets and Illinois state regulations through PeopleSoft• Recommended improvements to compensation plans to ensure correct pay structure was distributed accurately• Maintained record of yearly commissions and bonuses processed

• Supported 10 Executive Managers workflow by prioritizing schedules and determining the appropriate course of action, reflecting management’s style and Deloitte’s company culture• Organized complicated domestic and international travel by developing itineraries and agendas, booking transportation, lodging, and coordinating onsite and offsite meeting accommodations for internal and external clients• Reviewed and proofread documents and materials for meetings and trainings, facilitating communication between appropriate team members to improve day-to-day efficiency• Established documents and generated reports for marketing team to disseminate across all departments within the organizationCompleted administrative functions such as filing, copying, and mailing confidentially across multiple platforms• Produced bills, invoices, and tax payments via SAP, providing timely delivery of project resources• Completed time and expense reporting with zero errors

• Developed new business and maintained current relationships, procuring $100,000 in revenue• Delivered effective customer service to resolve customer issues, increasing customer satisfaction rate from 68% to 87%• Supported Branch Manager in carrying out daily responsibilities of projects• Fulfilled branch management duties including cold calls, customer check ins, and resolve unpaid balances to execute day to day operations• Assisted team members to accomplish work properly to achieve respective targets

• Schedules and manages patient appointments• Assist with patient exams• Assist patients in active rehabilitative therapies• Manages daily office administrative responsibilities • Coordinates, promotes, and excites various internal patient marketing• Manages office inventory• Data entry• Working with different people daily

Inbound and Outbound callsFile documentsPreparing invoices, reports, memos Read and analyze incoming memos Manage and maintain schedule

Inbound and Outbound callsFile documentsPreparing invoices, reports, memos Read and analyze incoming memos Manage and maintain scheduleMaintain office inventoryData entry