Asya Smith Email & Phone Number

United States

Gaithersburg, Md, Us

Arlington, Va, Us

Vienna, Virginia, Us

Conway, Arkansas, Us

As the digital world evolves and transforms, Federal, State and Local agencies are challenged to connect with citizens and provide a personalized experience while navigating ever-changing citizen needs, channels, technologies, data, regulations, and risks. Acxiom, a leader in customer data, identity management and ethical data use for 50 years, helps government & public sector entities to create highly-personalized, omnichannel experiences.

Rockville, Maryland, Us

• Managed all operations for an award-winning government contractor during transition from small to mid-tier business, increased revenue by 300+% (in prime and subcontract work).• Led the organization in response to over 150+ RFIs and RFPs and more than doubled the portfolio of projects to 45+ active contracts and task orders. Led multiple winning Orals Presentations with Federal Customers.• Achieved 70% Very Good and Exceptional CPAR ratings from government customers.• Achieved ISO 20000-1:2011 and ISO 27001:2013 certifications in a record 4-month period and instituted an Integrated Management System (IMS). Created a Quality Assurance Department.• Established the Cyber Security, Software Development, and Infrastructure lines of business.• Led company growth of 300+%, including 10+ new contracts of up to 80+ FTEs across numerous federal agencies to include DHS (USCIS, USCG, OBIM), SEC, OCC, CDC, US Mint, BEP, IRS.• Overseed establishment of SAFe, AWS and maintenance of Microsoft, HPE, Symantec partnerships.• Assumed responsibility for IT, HR, Recruiting, Purchasing, Facilities, and Personnel Security and stabilized back-office operations by completing a number of improvements including moving office headquarters, automation of back office and BD processes, IT re-architecture and systems implementation (IT management suite, CRM and BD systems roll-out), new HR initiatives (HR system implementation, introducing performance reviews, wellness program, new hire and management training, Employee Handbook, and numerous new and updated policies and procedures). • Created and manages budgets for operations departments.• Recruited, hired, trained and mentored PMs, Directors and VPs in the organization. • Significantly improved employee satisfaction (to 92%) and retention (to 93%). Built a cohesive, motivated, highly collaborative and effective team.• Created Project Management Center of Excellence with standardized Project Sites, CMMI aligned.

Tampa, Florida, Us

Engaged to collaborate with the CIO/COO in an expansive process improvement initiative, which includes cost management and leadership of several pivotal projects that intersect operations/IT and client relations.

Tampa, Florida, Us

Oversaw an IT team of 100+ in supporting 15+ core systems/vendors and trading partners, covering medical claims processing/contribution accounting/eligibility/pension processing/web services/IVR and call center systems. Ensured compliance with all applicable federal and state regulations; apprised executive team of potential enhancements of IT opportunities, as well as their cost-benefit analysis and risks. Served as interim CIO/CTO for six months, reporting directly to CEO with responsibility for defining technology strategy and road map of IT organization, and presenting plans to all stakeholders/business partners, IT staff, clients and vendors.Launched PHI data and application security program and formal SDLC (waterfall and agile).Managed IT budget and cost-to-budget performance, developed department revenue/profit and EBIT goals as well as P&L/program and technical costs.Led development and implementation of five-year technology plan.Instituted improved performance management/training programs for IT.

Maintained accountability for the overall PMO operations as related to contracts valued at $800 million with DOE/DoD and DHS, including management/business development/EVM and document approvals systems/contract reporting, as well as client-facing and internal IT projects. Engendered corrective action and remediation system for client issues/budget and quality deviations and reported to senior management/customer COTRs on overall quality/risk and issue management status.Improved on-time reporting of PMO by nearly 100% and billing cycle/cash flow by 20%.Aided the company in their attaining the ISO 9001:2008 and SEI CMMU Level-III Certification.

Tasked with the management of a program with 20+ concurrent projects for Department of Education Federal Student Aid (FSA) direct loan servicing and debt management collections systems and Federal Family Education Loan (FFEL) servicing.Facilitated the company in receiving their CMMI Level-III Certification via development of policies/ procedures and providing project artifacts/interviews for investigation/audit.

Washington, District Of Columbia, Us

Piloted team of 50+ in crucial development and testing effort ($90 million project) for Fannie Mae’s redesign of Securities Accounting System and restatement of earnings, including all risk planning/management and mitigation strategies, that once proven and implemented, culminated in realizing 30% decrease in process time required to complete system execution for monthly accounting close, eliminating redundant reporting, optimizing sequencing of remaining reports. Developed/modified and executed security/compliance and software development policies that achieved positive company-wide results, including external audit results improvement.

Master Of Business Administration (Mba), International Business

Master Of Science (Msc), Information Technology