To support and maintain customer's datacenter environment which includes climate control and power delivery to all hosted equipments. Also responsible for all servers and system components such as email exchange, active directory and Websphere. May also roped in to support coordination project implementation to ensure following project dateline

To deliver solution architect duties. Main job areas are IT network, system, data center and security technologies that cover both presale and post-sale works.

To oversee timely delivery of quality technical support service to internal clients and external clients who have contracted technical support service with the company. The delivery falls on 3 main functions: Service Desk, Reporting and Service Engineers

To lead and to deliver project, starting from project kick-off until project completion and hand-over, within schedule, project budget and maintaining quality of project delivered.Prepare project documentations i.e. User Requirement Specification (URS), Detail Design, User Acceptance Test (UAT) and final document control. Provide project status reporting to the respective project committees and relevant to the management.Manage and resolve project issues and problems within the deadline agreed by the client.Manage and advise any Configuration Management and Change Management process in accordance to project rules and governance.Ensuring customer satisfaction with regards to the project deliverables.Responsible for gathering/coordinating resources from other teams when necessary to complete project deadlines.Resolve High Severity Incidents within the service level time frame Ensure Root Cause is found for all Problems in Problem Management within service level time frame Perform other work related duties as assignedAdhere to performance measurements practiced in the company i.e. Key Performance Indicators (KPI) set by Professional Services Division.

Responsible for ensuring that the teams providing 24/7 technical support to assigned customers are operating according to expectations. The first point of contact for any issues that the support team encounter, offering direction and leadership to the teams, hence will be able to act fast and effectively to ensure that current issues are dealt with effectively. To assess the evolving situation and act accordingly to involve the correct level of technical or managerial action to remediate the situation. Perform tasks as scoped in the ""ITO Service Delivery Consultant II" role

. Incident Management: Resolve single- and cross technology incidents independently. Work with team members to resolve unusually complex or cross technology incidents.· Escalation Management: identify, manage, and lead escalations through L3. Work with others to help manage escalations through L5.· Problem Management: Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.· Change Management/Implementation: Independently review, implement, and verify changes/solutions of high complexity and risk to meet customer and/or trade/HP Information Technology (HPIT) infrastructure needs. May lead or participate in Change Advisory Board.· Patch and Security Management: Apply patch and security changes per policy. Proactively monitor the environment for patch compliance. Analyze patches for compatibility with each customer or internal infrastructure environment.· Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.

To lead the implementation and support team for all of the company's system-based solutions

Experienced system engineer, with a passion in designing, implementing and support of Microsoft-based network centric solution.Demonstrated skills in formulating client requirements and supporting design and any technical based project documentations. Proficient in Windows Servers 2000 to 2008 and its core technology; trained in designing and implementing System Center Configurations Manager 2007 and System Center Operations Manager 2007

Responsible for preventive/corrective maintenance to Unisys Mainframe-classed Servers hardware and its interconnected peripherals

- Out sourced to IBM (M) Sdn Bhd- Responsible for warranty services for IBM notebooks, computers, printers and dumb terminals in accordance with their warranty agreement. - Train IBM vendors in 1st level diagnostic training to IBM vendors with regards to IBM notebooks, computers, printers and dumb terminals