Muhammad Asyraf Mohamad Azlan Email & Phone Number

Selangor, Malaysia

Tenaga Nasional Berhad - AMI ProjectI handled various operational responsibilities to ensure the smooth functioning of our system applications. This included troubleshooting issues for end users and overseeing system integration to maintain connectivity and functionality.A key part of my role was maintaining system operations documentation and user guides, which supported our team in delivering efficient solutions and improving user satisfaction.I addressed user complaints related to system functionality and implemented daily operational changes to optimize performance. I also managed large-scale and individual fixes on our web portal, improving usability for our users.In addition to reactive support, I trained new team members and investigated user-reported issues to develop preventive measures and enhance system reliability.I monitored system health daily using tools like Splunk and Dynatrace, ensuring optimal performance and preemptively addressing potential issues. I also conducted data performance analysis using Linux and SQL Developer, maintaining data integrity and efficiency.I monitored ticketing systems and service level agreements (SLAs) through mySSC BMC Remedy to uphold operational standards and responsiveness.I took on the responsibility of training new staff and led the development of new Standard Operating Procedures (SOPs) for monitoring and troubleshooting, enhancing team efficiency.

Malaysia

Tenaga Nasional Berhad - AMI Project• Monitored HES and MDMS performance 24/7.• Monitored meter reads and load profile performance (24-hour SLA).• Tracked asset sync from BCRM.• Monitored AMI system mySSC performance.• Troubleshot issues with meter reads performance.• Handled system issues for Meter Data Management System (MDMS).• Handled system issues for Head End System (HES).• Managed issues with the Energy Engage Web Portal.• Addressed NCNR meter issues.• Resolved myTNB issues related to smart meter customers.• Assisted the billing team with daily billing performance.• Enhanced basic queries.• Collected and reported daily data trends.• Conducted monthly analysis of HES and MDMS meter reads performance.• Analyzed billing issues.• Established SOPs for daily monitoring and issue resolution.• Provided mySSC data for AMI system and Web Portal Dashboard issues.• Monitored MDMS, HES Trilliant, and HES Sagemcom performance using Dynatrace.

BCRM, myTNB and AMI System• Monitored the performance of the Meter Data Management System (MDMS) to ensure smooth operation.• Oversaw the Head End System (HES), proactively identifying and resolving any issues.• Conducted first-level troubleshooting for issues related to the myTNB web portal and app.• Provided support for customer service issues, addressing inquiries and resolving problems.• Worked with the finance team to resolve any finance-related system issues.• Collaborated with cross-functional teams to ensure timely resolution of technical issues.

Selangor, Malaysia

Selangor, Malaysia

Pulau Pinang

Bachelor'S Degree, Mechanical Engineering

Diploma, Mechanical Engineering