Anna Lasoń Email & Phone Number

Kraków, Woj. Małopolskie, Polska

Kraków, woj. Małopolskie, Polska

- managed the migration of three Customer Service teams (UK/IRL, FR, TR) while ensuring the stabilization of two other markets (PL, PL Export) - coordination of the pre-transition tasks including preparation of the office facilities- taking ownership of the order management knowledge and knowledge transfer process- worked with Recruitment Agencies and HR.

Kraków

- managing and leading a team of 11 people dealing with back office activities (order entry, service reports, invoicing, master data)- managing the performance of the team, ensuring that the service levels are met - supporting and developing the team through regular communication, planning, coaching and performance reviews - providing operational support.

Kraków, woj. Małopolskie, Polska

• Providing help to Customers by telephone and email and ensuring their satisfaction
• Order processing and administration (including licensing aspects)
• Investigating and solving Customers’ problems and complaints
• Processing returns with or without credit, assisting in purchasing activities with local vendors
• Close cooperation with Logistics and couriers
• Handling new client inquiries and proactively resolve escalated customer issues

Kraków, woj. Małopolskie, Polska

- identyfying and responding to customer inquiries - providing “after-sale” services per customer requests including order tracking, proofs of delivery, invoice copies, return processing, and related services- processing orders for instruments, consumables and accessories using ERP system- managing order processing transaction issues to ensure product.

• initiating and maintaining quality contacts with American Customers via phone and email and establishing a close liaison with internal and external Clients
• recovering overdue debts and disbursing credits
• performing tasks that relate to account maintenance in SAP environment
• dealing with Client’s enquiries and complaints
• identifying disputes and raising with business units
• mentoring new joiners and less experienced team members in a day-to-day manner, presenting them with procedures and providing them with best practice guidelines for prioritizing and carrying out collection activities

Master Of Arts (M.A.), Language Interpretation And Translation, Good

Faculty of Philology: UNESCO Chair in Translation Studies and Intercultural Communication. Graduated with the degree of Master in Arts and.

Bachelor Of Arts (B.A.), Applied Linguistics, Good