Ata-Ullah Hasan Email & Phone Number

Lancaster, United Kingdom

Preston, United Kingdom

• Motivated a Telesales team to deliver in excess of £800,000 sales per month contributing on average 109% of budget set.
• Achieved more than £645,000+ in gross profit growth compared to previous year.
• Administered business solutions through identifying cause for problems using Fishbone and DMAIC techniques which supported a positive improvement to EBIT growth of approximately 5% on forecast.
• Re-structured bonus and incentives to match business objectives which increased the gross monthly profit by 1.19%.
• Established policies and processes to improve business performance.
• Conducted weekly performance and coaching plans using SMART coaching techniques to lead a 5 year team of underperforming advisors to rise and achieve on average 110% of their targets per month. This will equate to on.

Preston, United Kingdom

· Set up an online furniture business which exceeded turnover of £200,000 in the first financial year and a profit of over £7,000 in the first year of trading. · Overlooked the accounts for the business to ensure healthy cash flow and profit. · Analysed data and used the information to increase sales by 20%. · Put in processes to strengthen brand.

Preston, United Kingdom

• Lead a team of 12 advisors to exceed the average collection of £170,000 each month whilst retaining employees.
• Successfully lowered the company’s employee attrition level by retaining a team of 12 advisors.
• Lowered sickness level to a high standard.
• Analysed performance trends and patterns in order to lead and direct employees to deliver results.
• Assisted in the Recruitment of agents who contributed towards the success of the business.
• Produced reports which included Business Objects which were essential in the running of the business.

Preston, United Kingdom

• Mobile
• Managing over 200 mobile faults for Preston and Manila site. This includes liaising with stakeholders for the progression of the mobile product.
• Dealing with approx 60 call per day achieving over 90% customer satisfaction consistently.
• Creating reports for higher management on a monthly basis.
• Liaising with Head office to analyze patterns and issues affecting large number of customers and raising incident when needed.
• Creating, implementing and training new processes.

Preston

• Saving small and big businesses from leaving.
• Improving churn by saving up to and over 80% of customers leaving.
• Dealing with complicated provisioning issues.
• Liaising and building contacts within different departments to get customers issues resolved.
• General customer services and billing technicalities.

Preston

• Selling packages, flights and hotels to customers
• Providing after sales support and Customer services for all new and existing reservations made.
• Confirming flight availabilities and making reservations using the Sabre and Gazelle System.
• Responding to all enquiries, applications, amendments, cancellations, and additions in flights, hotels and ancillary services to a new and existing booking.
• Opening and resolving customers and supplier complaints.
• Ensuring all tickets are issued in time.

Preston

• Responsible for all the administration and clerical duties.
• Managing incoming and outgoing post.
• Liaising with CEO and arranging weekly meetings with CEO.
• Working closely with airlines to monitor flight changes and ensuring bookings are confirmed.
• Processing visa applications.
• Keeping an overview of Finance department.

Preston

• Taking inbound calls from new and existing customers.
• Providing high level of customer services.
• Cross selling the latest products and services on offer.
• Processing orders and payments.
• Checking product availability and sourcing alternatives

Preston, United Kingdom

• Promoting the companies services.
• Arranging appointments.

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Nvq Level 5 Management (Degree Level), Business Administration And Management, General, Pass

Nvq Level 3 Management, Pass

Nvq Level 2 Customer Service, Pass