Ata Mert Camdereli Email & Phone Number

Sofia, Bg

Sofia City, Bulgaria

•Process Governance:- Overseeing the day-to-day operations of an IT support department- Select, implement, and oversee the systems and equipment used by the department, including ticketing programs and any automated self-service tools.•Performance and Efficiency:- Support onboarding / off-boarding employees on corporate systems- Create and update manuals and documentation- Anticipate, plan for and meet increases in customer needs and service levels.- Lead the service operations and implementation teams and manage activities to keep service within SLA.- Ensure the quality of the delivered services and solutions.- Identify the resources required for successful service provisioning.•Business Development:- Facilitate the process of mapping out the service development strategy.- Facilitate the development of business opportunities within the service portfolio.- Facilitate the process of creating and maintaining the service legal documentation, such as the Statement of Work, Service Proposal, and Change Orders.- Facilitate gathering and processing service requirements, creating the service design.•Finance:- Facilitate the process of service and support functions to remain responsive to the customer needs- Contribute in ensuring the service/project revenue and profit targets are achieved.- Facilitate the minimization of service costs by effective expense management, billing, and communication with customers.- Ensure timely and accurate invoicing; •Human Resources:- Create and manage the service and project team structure to achieve ultimate service performance and functionality within SLA.-Prepare comprehensive analysis and reporting of Key Performance Indicators (KPIs) and customer feedback for both technical support and field service operations.- Encourage cross-functional teamwork to improve operational process performance and customer satisfaction.

- Developed and implemented growth strategies.- Evaluated performance, productivity and competitiveness of the teams. - Implemented policies, strategies and directional growth.- Implemented sales strategies to achieve budget targets & KPI’s.- Created and managed budget plans.- Ensured and improved efficiency and increasing profits while managing the overall operations of the company.- Provided after-sales support to the team managers.- Ensured the right recruiting, training, evaluation, and supervision of employees.

Sofia, Bulgaria

- Provided proximity management for the acquisition team.- Recruited, trained, evaluated, and supervised the subordinate team.- Ensured the transfer of tasks to team members and problem-solving support.- Analysed results and proposed actions to achieve the objectives/ targets set.- Contributed to company’s development of trade strategies and positioning.- Assisted in coaching, recruiting, training retail employees.

Sofia, Bulgaria

- Sourced stocks for clearance from companies based in Turkey to supply a chain of 260+ stores;- Maintained and expanded a network of active suppliers;- Maintained excellent long-term relations with current and potential suppliers.- Prospected and established partnerships to ensure portfolio build-up of active suppliers.- Established a procurement database based on product specifications.- Negotiated purchasing conditions with suppliers (price, quantity, payment terms, transport conditions) to ensure a successful deal for both parties.- Participated in international trade fairs and conferences in order to present company's main business and generate prospects.- Contributed to company’s development of trade strategies and positioning.- Ensured after-sales support.- Monitored market changes, competitor prices and products.- Implemented sales strategies to achieve budget targets & KPI’s.- Ability to sell to C-level and executive presence;

Istanbul, Turkey

- Managed and oversaw agency’s main functions and deliverables;- Established and maintained communication with stakeholders and clients network;- Set up, monitored and reported on team goals;- Crafted strategies for the Marketing team - Digital, Advertising, Communications and Creative;- Designed branding, positioning and pricing strategies;- Identified opportunities to reach new market segments and expand market share;

Sofia, Bulgaria

- Identified key online channels to establish a strong and authentic digital marketing presence;- Developed a social media strategy to support the organization’s campaigns and activities, and established targets for increasing online reach;- Posted regular updates to all social media outlets, including news articles, blog posts,press releases, and any other promotional items;- Monitored activity and user interactions for all social media outlets;- Adapted general campaigns messaging for the different outlet-specific audiences;- Executed social efforts across multiple social media channels, including Facebook, Twitter, Instagram, YouTube, LinkedIn and others;- Boosted reach and impressions through organic and paid programs;- Generated buzz for the company's products, services and events;- Grew followers and web traffic; - Managed social content calendar;

Sofia, Bulgaria

- Resolved end user inquiries by utilising multiple technologies including telephony, chat and web based inquiries. - Managed and resolved identified client issues for assigned customer accounts.- Escalated unique issues or inaccurate information contained in knowledge base to the immediate supervisor for resolution. - Participated in internal training programs to expand knowledge and support multiple clients.- Projected favourable image of the company to promote its objectives and goals that enhance client relationships.