Application Support Engineer
Current• Implementation, configuration and support of SWIFT Products such as Alliance Access/Entry, Alliance Gateway, Alliance Web Platform.• Implementation and support of Financial-Messaging applications such as PayGate Maestro, PayGate Search, PayGate Reconciliation.• Implementation and support of Anti Money Laundering applications such as PayGate Inspector and PayGate Analyzer.• Provided Fineksus Service Bureau Solution Support (SaaS).• Provided back-office integrations with SWIFT Alliance Access and web-based products and experinced in webservice integrations using SOAPUI.• Installation, configuration and administration of MS SQL Server and IIS server.• Troubleshooting, software installation and configuration for Web Applications, Databases, Servers, IIS & Active Directory.• Case management follow-up within SLAs in Microsoft Dynamics.• Escalating bugs to the development team and communicating with customer status.