Responsible for management of Marsh Operations, both Property Casualty and Employee Benefits, for 5 countries in South Asia : Indonesia, Malaysia, Thailand, Philippines, and Vietnam.Report to Asia COO.Achievements :* Standardizing Asia Policy Review checklist (2024)* Scope expansion of Placement & Policy Service : Philippines (2021-2022) & Vietnam (2022-2023)* Set up and operationalize Asia Metrics for Operations (2020)Change The Business :• Ensure each project to be rolled out to country is providing benefits to business• Ensure robust structure and plan are provided for project• Engagement with various country stakeholders to get buy in to project• Drive execution of project plan• Manage communication to stakeholdersBe an escalation point to intermediate between Project Team & Country Team• Support and drive countries in adopting changes post project implementation, i.e :process adherence & system adoption, to be able to deliver project benefits• Support various initiatives for Asia by engaging various stakeholders, defining businessrequirements, alignment between stakeholders, preparing communication material, untilgathering feedbacks and follow up post implementationRun The Business :• Alignment between various functions within OperationsClient Onboarding, Placement Support & Policy Service, Fiduciary Operations (Accrual,Invoicing & Credit Control / Collection), Member Management (EH&B), and ClaimsOperations (EH&B)• Ensure Operations services are available to business both for Property Casualty &Employee Benefits• Put proper control in process through segregation of duty and system validation• Measurement of provided services both in quantitative & qualitative• Continuously looking for an opportunity to improve process efficiency

Responsible for Operations & Technology, both Property Casualty & Employee Health Benefits, in the country.Report to Asia O&T Leader with matrix to Indonesia CEO.Achievements :• Integrated Indonesia Operations and also Systems after acquired Jardine Lloyd Thompson(2019-2020)• Set up and run Indonesia SME Facility with various insurers (2017-2020)• Implemented workflow system (JIRA) for Indonesia Operations (2018)• Awarded ‘CEO Global Award’ (2018)Highest recognition in Marsh for High Performance and High Potential EmployeeAwarded to less than top 1% performers• Chaired Marsh Indonesia employee committee, representing 150+ colleagues, held variousevents and organized offsite Team Building with budget more than USD 60K (2017-2018)• Achieved Gold accreditation for Marsh Indonesia Operations & Technology (2017)• Achieved Silver accreditation for Marsh Indonesia Operations & Technology (2016)• Established Marsh Indonesia Operations & Technology Department (2016)* Setting up Central Operations : organization structure, process, measurement, metrics, and SLA.* Running Central Operations : * Property & Casualty : Placement Support, Policy Administration, and Invoicing * Employee Health Benefits : Membership, Claims & Customer Service, Quality Assurance, System* Project Management & Change Management

Information System major.

Business Transformation : Business Analyst, Project Manager, PMOHeading Business Analysis, Project Manager, and PMOReport to COOAchievements :• Awarded ‘Outstanding Community of Practice Member’ in APAC Project Management Office(2016)• Implemented Regional Exposure Data Storage (2015)• Delivered Consumer Protection Implementation (2014)• Delivered Flood Resilience Program – Preparation & Implementation Stages – with IndonesianRed Cross (PMI) & International Federation of Red Cross & Red Crescent (IFRC) (2014-2016)• Established Telemarketing Retention Function (2013)• Transformation of Claims Call Center into Customer Call Center – Phase 1 (2013)1. Define & translate concept into executable work (project)2. Lead a project3. Define & verify business requirements from user4. Project scoping5. Demand Management / Portfolio Management6. Resource Management

Report to IT Business Analyst & Developer HeadProjects :1. Indonesia Expansion Plan : Roadmap for replacing current core systemsPrepared future application landscape2. REDS : Regional Data Warehouse for Capturing ExposureResources management, IT analysis, reporting

Achievement :* Received a token of appreciation for developing syllabus of new hire IT induction programme(2012)1. Gathering functional requirements from users and translate into Business Requirement Document for IT technical, i.e:developer2. Provide recommendation for user based on problem3. Acting as a liaison officer between functional user with IT technical4. Preparing User Acceptance Test (UAT) script5. Executing UAT along with userProjects :Agency Mobile Application, new fund setup, workflow imaging, B2B with Bank Mandir

Achievements :• Implemented a web-based core system for Automobile & Personal Property Insurance (2010-2011)• Implemented Extended Warranty System in various retailers in Indonesia (2008-2012)• Standard Operating Procedure (SOP) preparation and standardization for all departments andbranches in Indonesia (2007)Identify improvement opportunities, Identify root causes of inefficient operation and overcome the existing inefficiencies and mitigate the risk, Work closely with IT to ensure system initiative are aligned to PL PC’s strategies, Manage transaction volume and cost, Set up Service Level Agreement (SLA) with other external business partner, involve in Unit Cost Modelling formula, Managing day to day operation

I work from project to project.Some of the duties are acting as 'mediator' between user and IT technical, especially programmer.Capturing business requirements from user and translate into system-wise.Also look for various business processes and try to make more efficient.Dealing a lot with SOP.