Client:- Damodar Valley Corporation HQ✓ ➢ Working as a “System Support Executive” to check all types of issues like hardware, software, and network-related issues to all DVC users.✓ ➢ Working in 24*7 rotational shift.✓ ➢ Provide Remote resolution to the users and respond to users for technical assistance by phone, email, chat, or using the Service Deskmanagement system.✓ ➢ Knowledge of O365 support – Outlook, Intune, OneDrive, MFA configuration & troubleshooting.✓ ➢ Experience in working with Service Now ticket tools✓ ➢ Day-to-day SERVICE NOW ticketing tool checking, call assigned to the engineer, and resolving the issue as per SLA with proper closure and justification notes.✓ ➢ Installation, Configuration, License activation, and troubleshooting in different types of DVC User’s Software and Web Application (Like Office 365, Google Mail, IBM Lotus Notes, entrust soft token, CISCO IP Softphone, Alteryx, UI Path Development studio, Able to extract, PowerBI, Data Sniper, Mobile T&E, SDC Time, Vantage portal, I power, etc.)✓ ➢ Handling New Joiner Activity every month and tracking Maintenance.✓ ➢ Deployment and complete users’ configuration of new Laptop/Desktop/Workstation system.✓ ➢ IOS and Android office provided phone configuration by following the SOP provided by DVC.✓ ➢ Global Protect VPN configuration and issue troubleshooting with DVC end users.✓ ➢ Coordination with end-users and domain teams (Like Network, Server, and Global teams) for a quick resolution.✓ ➢ Knowledge of Windows 10, Outlook, Office 365, Printer Configuration, and Troubleshooting.✓ ➢ Users’ escalation mail follow-up, mail handling, report on mail any critical issues (likes Server Down, Network Down, and High Latencyobserved on our network) to the Domain team or Global team.

Client:- Damodar Valley Corporation HQ✓ ➢ Worked as a “Network Engineer (LAN Troubleshooting and Maintenance)” to check all different types of issues like hardware, software, and network-related issue to all DVC users.✓ ➢ Working in 24*7 rotational shift.✓ ➢ Support to the Administrator for LAN/WAN, VPN, Cisco Router, Switch and different types ofprotocols like TCP/IP, DNS, DHCP, FTP etc.✓ ➢ Knowledge of configuring and support of MS-Outlook, O365, MS Teams and other emailing system.✓ ➢ Deployment and complete users’ configuration of new Laptop/Desktop/Workstation system.✓ ➢ Coordination with the end-users and domain team for a quick resolution.✓ ➢ Escalation and resolution follow-up with other parties like vendor.✓ ➢ Proxy and server settings and troubleshoot DVC Users.✓ ➢ Installation, Managing, and Troubleshooting Trend micro Anti-Virus.✓ ➢ Handle Windows 7,8.1,10, Office 365, Printer, Plotter, and Scanner-related L1&L2 level issues.✓ ➢ Day-to-day IT Helpdesk call checking, call assign to me, and resolved the issue as per SLA.✓ ➢ Check Point & Forti Client VPN software installation, configuration, and troubleshooting to all remote users.✓ ➢ Working as Remote Desktop Connectivity applications like MS Teams, SCCM, WebEx, and Quick Assist.✓ ➢ Using SSCM and bootable pen drive to format Laptop, Desktop, and Workstation Systems.✓ ➢ LAN/WAN troubleshooting and maintenance✓ ➢ Configuring setup and troubleshoot of audio and video conferencing technologies likeCISCO WebEx and Zoom & MS Teams.

Client's:- West Bengal State Co-operative Bank, Indian Bank.✓ ➢ Knowledge of ticking tools (BMC) and resolving tickets within the SLA, which are raised from the end-users side, through floor support,remote support, and call support.✓ ➢ Day-to-day IT operation mail follow-up, escalation handling, report on mail data link down, and communication with various clients.✓ ➢ Provide level 1 support for end user’s issues and convey resolutions to end user queries.✓ ➢ Ability to identify and organize tickets according to priority and forward tickets to next-level engineers (L2 & L3).✓ ➢ Understand of Windows Office suite and troubleshoot basic office-related issues.✓ ➢ Call logging to ISP for LAN /WAN Network down or PRI line issue, coordinate and resolve the issue.✓ ➢ Talk to users through mail and phone for different types of issue capture.✓ ➢ Use Remote Control protocols (RDP) like remote desktop, windows remote assistance.✓ ➢ Install, configure and troubleshoot Microsoft Office 2010, 2013 & 2016, CISCO IP Communicator, CMS, and Variant software.✓ ➢ Configuring & Troubleshooting of Networks Printers, Scanner & Local Printers at the L1 level.✓ ➢ Assets inventory maintenance.✓ ➢ Service requests raised and closed by the online BMC Remedy Portal.✓ ➢ Installation and troubleshooting Desktop, Laptop, Printer.✓ ➢ Troubleshooting day-to-day problems related to LAN, Hardware, Software, Network Connectivity, and Internet Connectivity on users.

Lesson planning.Classroom instruction.Student support.Record keeping.Communication &Clerical duties. Also provides support and assistance to individual students or small groups to help them better understand the content and help them to complete assignments.

Database management, data entry, record keeping, advance Excel work.

Training in PHP & MySQL