• Collaborated with Fiber Infrastructure Partners to strategize and develop Fiber Network Roadmaps, achieving €10 million in CAPEX savings. • Established unified processes applicable across multiple Joint Venture Partners, prioritizing network improvement and increases Fiber Footprint by more than 75%.• Led proactive roadshows with Executive Teams, presenting targeted solutions such as Next Generation Quantum Channels, Wireless Fixed Adoption, and Business Value through Digital Core… Show more • Collaborated with Fiber Infrastructure Partners to strategize and develop Fiber Network Roadmaps, achieving €10 million in CAPEX savings. • Established unified processes applicable across multiple Joint Venture Partners, prioritizing network improvement and increases Fiber Footprint by more than 75%.• Led proactive roadshows with Executive Teams, presenting targeted solutions such as Next Generation Quantum Channels, Wireless Fixed Adoption, and Business Value through Digital Core, directly benefiting the Operator.• Served as a Product Management Expert for a prominent European client & Digital Network Team, devising strategic product initiatives that secured annual revenue assurance of €1.71 million and yielded direct savings of €600K annually. Show less

• Managed a Consulting Team to drive a $5 million Digital Transformation endeavor. Implemented cutting-edge assisted sales and service bots capable of managing Prospects & Leads, Incidents & Outages, and In-Progress Orders as level 1 interactions across multiple channels such as Chat bots, IVR, Webform, and Self-Service Apps.• Worked closely with Market Heads across various regions to conceptualize business cases and determine the size of Product Opportunities.• Developed future-ready… Show more • Managed a Consulting Team to drive a $5 million Digital Transformation endeavor. Implemented cutting-edge assisted sales and service bots capable of managing Prospects & Leads, Incidents & Outages, and In-Progress Orders as level 1 interactions across multiple channels such as Chat bots, IVR, Webform, and Self-Service Apps.• Worked closely with Market Heads across various regions to conceptualize business cases and determine the size of Product Opportunities.• Developed future-ready products leveraging Cloud and Advanced Data Analytics Platforms, facilitating the integration of AI/ML and predictive modelling. Show less

• Served as the Lead Business Analyst in a £31 Billion Telecom merger, focusing on facilitating seamless Sales & Services for the Joint Venture Products & Services to its End Customers.• Elicited challenges, and prioritized requirements using standard processes and templates, and translated into functional design and feature documents• Managed business stakeholders by assessing the current state, eliciting & managing requirements, and defining change strategy for the future state

• Partnered with Product Heads, Sales & Service Leadership Teams, and Legal Teams to develop an optimal digital customer experience framework, reducing Average Handling Time (AHT) during Sales & Service Assurance by at least 60%.• Analyzed business problems using root cause analysis, hypothesis generation, survey design, benchmarking, and other qualitative and quantitative methods• Developed business case scenarios and models, define explicit business requirements in support of… Show more • Partnered with Product Heads, Sales & Service Leadership Teams, and Legal Teams to develop an optimal digital customer experience framework, reducing Average Handling Time (AHT) during Sales & Service Assurance by at least 60%.• Analyzed business problems using root cause analysis, hypothesis generation, survey design, benchmarking, and other qualitative and quantitative methods• Developed business case scenarios and models, define explicit business requirements in support of strategic and tactical projects Show less

• Unified and enhanced the portfolio of 900+ services & products from both Enterprises, resulting in a suite of offerings that swiftly delivered value to customers upon the commercial launch of the Joint Venture.• Understand the product & service competitors and supported the development of competitive responses for sales and marketing. Served as Subject Matter Expert (SME) on Services engagements working as part of a project delivery team• Regularly engaged with key stakeholders to… Show more • Unified and enhanced the portfolio of 900+ services & products from both Enterprises, resulting in a suite of offerings that swiftly delivered value to customers upon the commercial launch of the Joint Venture.• Understand the product & service competitors and supported the development of competitive responses for sales and marketing. Served as Subject Matter Expert (SME) on Services engagements working as part of a project delivery team• Regularly engaged with key stakeholders to identify needed service changes and opportunities for new services Show less

• Standardized all customer channels to define optimized Lead-to-Order and Service Assurance domains, constructing business processes & customer journeys that lead to a notable 40% decrease in operational workload.• Involved in assessing the design of web-based Quote2Order tools for Channel partners and customers which is estimated to increase volume licensing revenue by $1.2 Billion• Translated analytic insights into concrete, requirements for operational, program, or service… Show more • Standardized all customer channels to define optimized Lead-to-Order and Service Assurance domains, constructing business processes & customer journeys that lead to a notable 40% decrease in operational workload.• Involved in assessing the design of web-based Quote2Order tools for Channel partners and customers which is estimated to increase volume licensing revenue by $1.2 Billion• Translated analytic insights into concrete, requirements for operational, program, or service improvements or new services Show less

1. Served as the primary point of contact with business teams to achieve the goal of providing actionable insights into application & server performance, and ad hoc investigations into future improvements or innovations2. Translated business requirements into Functional Specifications, Acceptance Criteria and Mockups3. Reviewed test plans for applicability and test coverage. Also performed Functional testing and UAT validation