Atanu Mandal Email and Phone Number

Building SaaS & Subscription Platform (SSC), New Service Introduction transformation (NSI 2.0), CPQ - Purchase History, (Install Base) – Track, Subscription Delivery Platform Enhancements – Billing Assurance Key Deliverables* Develop the strategy for systems and processes, aligning them with the short-term and long-term objectives of Digital Transformation for the Commerce platform in SaaS and subscription. * Collaborate with worldwide business operations stakeholders, including Sales, Sales Operations, Deal Management, Pricing Strategy and operations, Order Management, Partner Operations, Billing Operations, Finance, and R&D Business units, to define a capability roadmap. * Maintain a cross-functional single repository of L1 to L4 processes to streamline management and execution. * Establish the Customer Experience (CX) and Journey Path. * Define Performance and success Metrics, including Deal Velocity, In-Quarter Renewal Rate, Billing Accuracy, Perpetual to SaaS Upgrade Conversion, and New Service/Offer Introduction. * Led a team of accomplished product managers across various feature streams to create a roadmap for capability delivery with quarterly releases using the SAFe Agile framework. * Collaborate with Engineering delivery leadership on Agile delivery and release management. * Provide expert insights into worldwide ops policy formation for the SaaS and subscription consumption-based business model. * Manage the Capability/Feature backlog and regularly groom it. * Oversee the timely readiness of business requirements in terms of EPICs and User Stories within the release roadmap. * Execute priorities, manage conflicts, and handle escalations across stakeholders to consistently deliver system and business outcomes quarter after quarter. * Coordinate and manage New Service Introduction activities with multiple functional groups and the Service business unit to ensure a successful Initial/General availability of offers in the market.

Building SaaS Subscriptions and Monetisation Platform that provide speed, agility and scale for move to cloud.

Lead the Subscription Delivery Services System and Cross Functional processes improvement for VMware Billing Assurance to increase the Billing accuracy of SaaS cloud services that prevented revenue leakage of $2M in first year of implementation and resulted increased customer CSAT.

Project: Pre-configured solution for Tech & Software provider offer-to-cash process with a usage-based subscription model, Replacement of Legacy order-to-cash system with SAP-based process enabling standardization and integration of existing US Lubricants processes consistent with Global Lubricants’ and Chevron’s IT strategies, SAP Roll-out for a new plant in Vietnam.Key Deliverables * Led and actively participated in workshops with business leaders to conceptualize designs. * Created and maintained activity flows using ARIS BPM to illustrate current and future-state processes. * Developed to-be configuration documents and functional specifications for RICEF (Reports, Interfaces, Conversions, Enhancements, and Forms). * Managed requirements and ensured traceability throughout the project lifecycle. * Collaborated closely with PMO, Design Architects, Business Integration Leads, Functional Analysts, and Technical Analysts to ensure on-time and on-scope project delivery. * Managed a Hybrid Agile environment, and prepared the pre-integration testing approach for seamless integration. * Worked with Business Leaders and Design Architects to define testing scope and scenarios, and lead the development of test scripts. * Oversaw the execution of pre-integration test cycles to validate system functionality. * Developed metrics and reports to measure project progress and performance. * Managed Order Management, Pricing, Subscription, Delivery, Billing, Payments, and various reports and interfaces. Proficient in systems like SAP ECC 6.0 and HP QC/ALM 11.0.

Lead multiple Business Process and System Enhancement Projects in the area of Online Sales, order Management, Billing, Credit Card Payments for AppleManaged System set-up, Master Data & Transactional Data Migration for Legal Entity Restructuring Project and ERP system consolidation for Intel Corporation

Customise SAP CRM application to fit the needs a social service sector for Trafford, UK