Information Technology professional with over 19 years of experience in projects and operations, delivering systems and services associated with market-leading solutions (Microsoft platform) and proprietary solutions (developed in several programming languages), on on-premises web architectures and SaaS. Manager of multiple teams working with agile and traditional methodologies, serving clients from the private sector (Brazil, Germany and the USA) and the public sector as well in Brazil (public companies and large city halls).> IT GovernanceExperience in defining and managing the strategics (Cobit) and financials (including managing KPIs) aspects of Information Technology in heterogeneous IT environments as a solutions and services provider, including the management of multiple suppliers, seeking to combine financial effectiveness and better management of delivery strategies.Mastery in the definition and management of budget models, development, technology, team building and offering of IT products and services.Experience as manager of multiple IT teams, including preparation and mentoring activities for professionals at different levels of training.Fluency in crisis and risk management in a high turnover environment and ERP/CRM/BI platform deployment projects for large clients in on-premises and SaaS web platform projects.Experience in implementing IT Service Management processes in medium-sized companies based on ITIL and ISO/IEC 27.001.> Project Management and Software EngineeringSpecialist in software development lifecycle management and its best practices for creating proprietary applications or customizing large market products (Microsoft Dynamics platform). Experience in environments compatible with CMMi using traditional and agile standards.Leader in agile software development projects, implementation of management software (ERP/CRM/BI) and Business Process Management (BPM) for the public and private sector, using SCRUM and DevOps.Experience in operations of management system guided by several SLA rules serving more than 1000 simultaneous users.> LGPD/GDPRSolid knowledge and experience in Privacy and Data Protection projects in accordance with the requirements of Law No. 13.709/2018 (LGPD) and ISO/IEC 27.001. Author of a Data Protection and Privacy Management System (DPMS) that includes: Personal Data's life cycle, Analysis of Legal Bases for Personal Data Treatment, Technical and Administrative Measures (policies) Privacy, Risk and Impact Management (DPIA), Notification Processes, Owners' Rights and Consent Management.