I am a highly skilled and knowledgeable business professional. I have a combination of 5½ years of management / sales experience, 3 ½ years of Internet technical support and over 9 years of customer service experience. I have an excellent ability to cultivate and maintain ongoing relationship with customers, clients and sales teams. Experience as desktop support and network support across Windows and Mac platforms.Energetic and goal oriented with lots of experience with payroll, scheduling, chairing meetings, coaching and employee development.Specialties: Up-Selling Experience for over 9 years.Call center management, Capacity planning, Coaching, Continuous improvement, Customer relations, Delivery, Directing, French,Leadership, Lotus notes, Microsoft access, Microsoft excel, Microsoft office, Microsoft outlook, Microsoft powerpoint, Microsoft word, Performance management, Policy analysis, Presentation skills, Profit, Quality, Reports, Sales, scheduling, Supervisory skills, Technical support, Telecommunication
Listed skills include Sales, Customer Service, Leadership, Team Leadership, and 2 others.